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6. Reporting, Dashboards, and CX Metrics

Monitor performance using dashboards, reports, and key CX metrics such as NPS, CSAT, and CES.

NPS

CSAT

Reporting 2025

6.1. Reporting Overview

6.3. Dashboard Setup & Management

6.4. Filters and Segmentation

6.5. Sharing and Access Control

6.6. Visualization Types

6.7. CX Metrics (NPS, CSAT, CES)

6.9. Hierarchies in Reporting

6.10. Exporting and Scheduling

6.11. Reporting Troubleshooting