Reduce Your Manual Workload for More Efficient XM

Automate repetitive tasks and free up your team's valuable time to focus on the customer experience. Resolve escalated issues quickly, automate workflows, and manage scheduled tasks efficiently – all within a single, powerful platform.

Home
Platform
Automation

Let the Automated Tasks Do the Work

Pisano's automated tasks eliminate the need for manual effort by generating actions based on predefined rules. This ensures feedback is followed up on promptly and consistently.

Automated Tagging and Spam Detection

Automatically categorize feedback using intelligent tagging, tailored to your specific criteria to simplify filtering, reporting, and prioritization. Keep your data secure and your team in the right focus by automatically detecting and flagging spam.

Dynamic Task Generation & Auto-Assignment

Automatically create tasks based on feedback characteristics such as customer sentiment, score, or feedback type. Assign tasks to the right department or individual, ensuring feedback is handled by the most appropriate team members.

Prioritization & Automated Reminders

Given top priority to critical tasks based on the severity of the ticket, so you can be sure that any urgent issues will be handled first. The system will automatically trigger reminders to ensure that your tasks stay on track.

Task Dependencies

Set dependencies where completing one task triggers another. This ensures that multi-step workflows run smoothly. Use actionable labels and tags for key tasks to help teams focus on the most important tasks first.

Two-Way Data Synchronization

Ensure all your data is up-to-date with two-way automated data synchronization between the Pisano Platform and the rest of your technology stack. Spend less time switching between applications and copying and pasting rows into Excel sheets.

Ensure Critical Issues Are Escalated

Pisano’s escalation feature guarantees that crucial feedback, such as low CSAT scores or critical customer complaints, is quickly addressed by the right team members. Through customizable rules and time-based triggers, escalations ensure that no important feedback is overlooked.

Customizable Escalation Rules

Define rules that automatically escalate feedback based on sentiment, response times, or specific criteria. Manage tasks across large teams with intelligent load balancing. Ensure no one on your team is overwhelmed with issues and things go as smoothly as possible.

Multi-Level Escalation Paths

Set different escalation tiers for varying levels of priority, automatically routing feedback to the appropriate department or individual for quicker resolution.

Tracking and Coordination

Escalations are tracked with detailed logs, ensuring transparency in issue resolution. Cross-departmental coordination allows different teams to step in when needed for complex issues.

Schedule Tasks to Keep Feedback Flowing Proactively

Pisano’s scheduled tasks feature allows you to plan feedback-related actions in advance, ensuring that follow-ups and reviews are carried out regularly, without any missed opportunities.

Recurring Task Scheduling

Schedule recurring tasks such as weekly reviews or monthly check-ins with customers. Your team will be automatically reminded of upcoming tasks via notifications.

SLA Compliance with Customizable Timeframes

Define custom timeframes that align with your business cycles to manage feedback effectively and maintain an appropriate pace. This approach ensures that your team consistently meets Service Level Agreements (SLAs), reinforcing a culture of accountability and responsiveness.

Proactive Feedback Management

Use customer feedback insights to schedule follow-up tasks to respond quickly and communicate proactively. Automate your feedback management process to address customer needs efficiently and enhance overall satisfaction.