Turn data into insights and insights into action with Pisano's powerful reporting suite. Analyze qualitative and quantitative data side-by-side and quickly identify trends by combining experience data with operational data. Put everything into context with crystal clear customer journey maps and reduce friction to boost revenue and retention.
Issues & Ticket Management
Streamline your issue management with an integrated ticketing solution. Have a single view of the customer with clearly visible engagement history and usage information. Eliminate the overhead from having to sync data across platforms and boost support efficiency.
Routing & Escalations
Don't miss a beat. Automatically route messages, feedback, issues and more to the right people in your organization. Escalate pressing issues to senior management to get more eyes on things to resolve challenges faster. And manage all of this simply through an intuitive drag-and-drop interface powered by Pisano's unique organizational hierarchy based data management system.
Surveys & Interactive Flows
Ask better questions and understand your employees, partners and customers better. Review and organize their responses centrally and boost collaboration across your business. Capture both structured and free-form data at scale and put your data to work.
CRM Contact Database
Don't waste time syncing between your CRM, contact center and experience management platform. Remove silos and have a single view of the customer where you can easily collaborate across teams and promote a culture of transparency.