QKS Group recognizes Pisano as

An Emerging Innovator and Leader

And the most progressive vendor of the Global Market in SPARK Matrix: VOC Platform, 2023, 2024 and 2025*

* Quadrant’s SPARK Matrix is being utilized by Technology Vendors as a great tool to understand the dynamics of respective domain worldwide and Pisano is being recognized as one of the leaders against more than 20 global vendors since 2023.

QKS-Spark-Matrix-2023-2024-2025-hero_image

About SPARK Matrix™ for VoC Platforms

The SPARK Matrix™ for Voice of the Customer (VoC) Platforms is an annual market assessment that provides a comparative analysis of key technology providers in the VoC space.

Published by QKS Group, the report evaluates platforms based on two core dimensions: Technology Excellence and Customer Impact.

These dimensions are informed by factors such as product capabilities, data handling, user experience, platform scalability, support services, and overall ability to help organizations act on customer insights.

A Dual Honor

Pisano has been recognized as both a Leader and an Emerging Innovator. It’s a rare distinction that highlights two things:

We're trusted to deliver at scale, across regions, industries and functions, handling complex experience needs.

We’re pushing forward, challenging assumptions and building smarter systems that see more, act faster, and connect better.

Complete Coverage Across Channels

Customer and employee feedback flows through WhatsApp, SMS, Email, IVR, app store reviews, online comments, support tickets, chat logs, and behavior patterns.

Pisano connects and centralizes all these direct, indirect and inferential signals. That full view helps teams understand the experience and respond in time.

Discover More

Built-In Gen-AI Intelligence

Pisano’s Gen-AI assistant, Leo, makes sense of feedback as it comes in. It summarizes key points, connects them to the customer’s journey, and groups similar inputs to reveal patterns.

It also recommends next steps, and when it’s appropriate, replies automatically — so teams can focus less on sorting through comments and more on improving the experience.

Discover More

Clarity and Control for Every Team

Pisano’s dashboards offer flexibility without the learning curve. Role-based access, modular visual components, and multilevel KPI tracking allow every team to stay informed and move with purpose.

And with low-code tools for survey design, case workflows, and program orchestration, you're not stuck waiting on tickets to move your feedback forward.