Real-Time Experience Management for Utility Providers
People reach out to public service providers not at every moment, but often at the most crucial, trust-shaping moments. Pisano helps utilities clearly capture these moments, manage customer experience and act quickly.
Real-Time Listening
When someone calls about an outage, fills out a survey after a technician visit, or leaves a frustrated comment on your partner portal, Pisano captures it immediately. You don’t need to wait for end-of-month reports or dig through different tools to know what’s going wrong.
Every Interaction, One Platform
Utility providers engage customers in more ways than most industries. Pisano brings all of that together across SMS, email, mobile apps, kiosks, web widgets, QR codes, call center calls, and even third-party feedback. Whether structured or open-ended, Pisano captures and makes sense of it.
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Get Feedback to the Right People
When a field technician misses a business SLA or a customer leaves a frustrated review, that feedback needs to land with the right team. Pisano automatically routes each piece to the people responsible: ops, CX, key account, regulatory, service desk. Everyone sees the signal that matters to them without having to check the dashboards every moment.
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Clarity Beats Apology in Outage Experiences
Whether you’re updating a neighborhood or coordinating with a commercial site, timely and clear communication is everything. Pisano helps you track how outage alerts are received, how restoration estimates are perceived, and where communication gaps create confusion. You’ll see what works—and fix what doesn’t—before frustration turns into escalation.
Ensure Financial Transparency
Pisano helps you pinpoint patterns—across residential bills, contracted service plans, or special rate agreements. Fewer misalignments. Fewer callbacks. Better financial confidence for everyone you serve.
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Empower Field Technicians
Every site visit matters. A missed repair for a home means inconvenience. A delay at a business site might mean downtime. Pisano sends instant feedback requests post-visit and gives you visibility into how service is delivered in the real world. Use that insight to coach teams, detect weak points, and keep quality consistent—across all service types.
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Structured Around How You Operate
Your operations span a complex mix of teams, regions, service zones, residential customers, and business clients — all with distinct needs and expectations. Pisano adapts to this diversity by allowing you to organize feedback and workflows by service territories, contract types, key account and much more.
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Plug and Play with the Systems You Already Rely On
Whether you’re using a legacy CIS or a modern OMS, Pisano integrates easily. Trigger surveys from specific events—like when a bill is issued, a power restoration completes, or a technician logs a visit. Feedback flows match your operations, not the other way around.
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Real-Time Dashboards, Real Signals
Pisano shows more than scores. It shows stories. You’ll see satisfaction trends after outages, effort scores on contract renewals, themes in open-text feedback from large accounts, or frustration drivers among residential users. And when something shifts, you’ll know why.
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Designed for High-Stakes, Regulated, Complex Environments
In utilities, the stakes are high and the margins for error are slim. Pisano handles data securely and transparently, so you can act quickly without losing compliance or trust. Confidence matters—and we’ve built the platform to back yours up.
Less Noise, More Prevention
Pisano helps you stop problems before they escalate—whether that’s a miscommunication with a major account or a recurring frustration across thousands of residential users.
Digital Self-Service that Doesn’t Push People Away
From business portals to mobile apps, digital journeys are supposed to reduce friction—not add to it. Pisano helps you find where users stall or abandon, so you can improve experience without increasing support volume.
Better Operational Performance
Pisano helps you identify and eliminate bottlenecks, streamline workflows, and sharpen team responsiveness. The result: faster issue resolution, fewer repeat problems, and an operational rhythm that keeps your service steady and your customers satisfied.
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