Pisano Vs. Other Platforms

*We Believe in Comparing with Respect

At Pisano, we see innovation as a shared effort; when one company improves, the whole field moves forward. These comparisons were created with that belief in mind. They highlight differences, without dismissing the strengths of others, and the data or comparisons provided mainly rely on globally acknowledged market and vendor reports such as Gartner, QKS, Frost & Sullivan, Forrester, and IDC.

Quick Setup And Effortless Deployment

Pisano makes both onboarding and platform migration straightforward. With a 100% deployment rate, you can move from another system, bring your feedback data with you, and start collecting insights at your own pace. Each step is guided with care and steady support so the transition feels natural and complete.

Pricing concerns

Concerns clients express about Medallia during inquiry and on Gartner Peer Insights include the price of the platform and the price of professional services compared to value received. Prospective buyers should understand the true business requirements of Medallia’s platform and professional services, and evaluate them against their customer needs to ensure a successful ROI.

Long onboarding time

Medallia’s average time to onboard and implement its solution for midsize to large enterprise customers is 8 to 24 weeks, which is longer
than most other vendors evaluated. Prospects should validate whether this meets their ramp-up time requirements.

Low customer retention rate

Medallia’s customer retention rate has improved, but its retention remains below average compared to other vendors. Potential clients should request updated client experience efforts and results as part of the evaluation process.

High total cost of ownership

Gartner Peer Insights reviews and client inquiry highlight comparatively high pricing, an issue exacerbated by the migration to
interaction-based pricing. Potential buyers should assess the maturity of their VoC program to understand whether the capabilities offered by Qualtrics can be fully utilized to drive a sufficient ROI.

Limited AI accessibility

While Qualtrics sees its cloud-based, multitenant platform and investment in AI as differentiators, other vendors are making the same investments. Despite Qualtrics’ aggressive AI roadmap, client inquiry shows the company has staggered the availability of AI features to limited cohorts of customers, making innovations harder for all customers to readily access.

Inconsistency with customer success and support

An area for improvement includes ensuring continuity and consistency in after-sale customer success and support. Qualtrics’ resources have been viewed favorably by clients during inquiries, but the company made support model changes in the past year that included personnel changes, disrupting day-to-day support on many accounts.

Limited AI capabilities

QuestionPro’s AI capabilities in extracting and analyzing indirect and inferred VoC data is not as robust as other vendors.

Limited large-enterprise support

QuestionPro has limited experience in supporting complex, large enterprises. Its solution lacks advanced capabilities that these organizations may require, such as multiple department routing rules or multistep automated procedures integrating various AI capabilities.

Platform innovation focused on historical offerings

QuestionPro continues incremental development and improvement of its platform, but its focus is primarily on legacy direct VoC data offerings. Potential buyers should assess their future needs around indirect and inferred VoC data, the necessity of GenAI within
automated customer response, and complex reporting.

Limited direct sales strategy

SMG has limited sales reach due to a lack of a partner strategy and no presence on app marketplaces. Organizations seeking to scale rapidly or integrate with a broader ecosystem may experience longer implementation times compared to other vendors.

Services-heavy model

SMG emphasizes bundling services with its software. Potential clients should inquire about the degree to which they can manage a VoC program using SMG without overrelying on services.

Limited core functionality

SMG lags behind competitors’ offerings for collecting unstructured direct feedback and in visualizing and aligning survey results with the customer journey. Potential clients with complex journeys may need to customize the solution to get the level of analysis they require.