A Platform That Was Born Omnichannel
Omnichannel isn't just a feature; it's the DNA of Pisano. Choose the perfect channels to connect with your customers today, and easily integrate new ones tomorrow, all within a unified feedback ecosystem.
Direct Feedback Collection Channels
Transactional Channels
Gain immediate insights into customer sentiment following critical touchpoints like purchases, deliveries, or service interactions.
![Transactional (1)](https://2869844.fs1.hubspotusercontent-na1.net/hub/2869844/hubfs/Transactional%20(1).png?width=300&name=Transactional%20(1).png)
Connect with customers where they're already active. Leverage the power of WhatsApp Business with a provider integration to create personalized feedback flows and engage customers in real-time conversations.
Digital Channels
Transform your digital touchpoints into powerful feedback engines. Optimize the digital customer experience across devices and platforms by gathering insights from every click, tap, and interaction.
![Transactional](https://2869844.fs1.hubspotusercontent-na1.net/hub/2869844/hubfs/Transactional.png?width=300&name=Transactional.png)
Physical Channels
Reach customers in real-world settings, ensuring no voice goes unheard, and capturing feedback from those who may not engage online.
![Transactional (2)](https://2869844.fs1.hubspotusercontent-na1.net/hub/2869844/hubfs/Transactional%20(2).png?width=300&name=Transactional%20(2).png)
Indirect Feedback Collection Channels
Application Stores
Monitor mobile application store reviews, ratings, and comments to benchmark your performance, understand user expectations, and make data-driven decisions to stay ahead.
![App store](https://2869844.fs1.hubspotusercontent-na1.net/hub/2869844/hubfs/App%20store.png?width=300&name=App%20store.png)
Online Review Platforms
Listen to the complaints and suggestions your customers don't say directly to you. Effortlessly integrate with the review platform you trust and harness the power of AI-based text analytics to understand customer sentiment and build a positive brand image.![Online Review](https://2869844.fs1.hubspotusercontent-na1.net/hub/2869844/hubfs/Online%20Review.png?width=300&name=Online%20Review.png)
Customers’ Choice for Voice of the Customer Platforms on Gartner Peer Insights™
Pisano met or exceeded the market average Overall Experience and market average User Interest and Adoption.![Customers-Choice_LP_Badge (1)](https://2869844.fs1.hubspotusercontent-na1.net/hub/2869844/hubfs/Customers-Choice_LP_Badge%20(1).png?width=300&name=Customers-Choice_LP_Badge%20(1).png)
A Leader in Voice of the Customer Market
"Pisano provides a comprehensive VoC platform to gather, analyze, and interpret consumer feedback data that enables organizations to gain a deeper understanding of their consumers, resulting in better decision-making and increased customer satisfaction.''![Spark_matrix_VoC_web_site_hero](https://2869844.fs1.hubspotusercontent-na1.net/hub/2869844/hubfs/Spark_matrix_VoC_web_site_hero.png?width=300&name=Spark_matrix_VoC_web_site_hero.png)