Pisano vs SMG

SMG wraps most of its product around paid services with an unclear pricing model. Pisano keeps things simple with a more transparent, scalable pricing structure with unlimited survey responses. IT means no hidden fees and no package limits. 

SMG360 offers AI-powered features, but they are not deeply embedded across the platform. Pisano's AI-driven assistant, Leo, actively analyzes feedback, generates insights, and recommends actions in real time. This deep AI integration makes survey analysis, reporting, and automation more intelligent, enabling businesses to take proactive measures based on customer and employee feedback.

People don’t always speak in tidy data points. SMG struggles to make sense of open comments. Pisano reads between the lines. It picks up patterns, links them to touchpoints, and helps you spot issues before they snowball thanks to its Gen-AI-Powered advanced text analytics capabilities. 

Unlike SMG360, which is designed for more straightforward business structures, Pisano is built to accommodate complex B2B organizations and multi-location businesses. With role-based access controls, hierarchical reporting, and cross-location benchmarking, Pisano ensures businesses can analyze experience data across different teams, departments, and regions with precision.

SMG360 often requires long implementation times and a more demanding process for integration with a more contained partner network and absence from certain app marketplaces. Pisano, with its exceptional implementation methodology and flexible integrations, allows businesses to get up, connect and run faster. 

SMG360 primarily serves certain industries, limiting its adaptability to other industries. Pisano, however, is built for flexibility.  Pisano’s scalable platform allows you to customize organizational structure, surveys, workflows, and dashboards to fit the specific needs of your industry.