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PisanoFeb 1, 2024 9:30:38 AM4 min read

Pisano is a 2023 Customers’ Choice on Gartner Peer Insights™ for VoC Platforms

We are excited to announce we have been recognized as a Customers’ Choice vendor for 2023 in the Voice of Customer category on Gartner Peer Insights™. 

This distinction is a recognition of vendors in this market based on feedback and ratings from 99 verified end users of our product as of the report's publication date.

Overall, Pisano reviewers gave us 5 stars out of 5, with 98% saying they would recommend our product.  


What It Means to Be a Customers' Choice?     

The Gartner Peer Insights™ Customers’ Choice recognizes vendors in this market based on reviews from verified end-user professionals.

The Customers’ Choice distinction takes into account both the number of reviews and the overall user ratings.  

To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate. 

What Does It Mean to Us? 

The recognition from customers to the Pisano team is met with deep appreciation and we believe serves as a testament to our commitment to those we serve. The direct feedback from our customers adds an extra layer of meaning to this recognition.

This positive feedback serves as a powerful reminder of the importance of consistently upholding the highest standards in crafting and delivering products that genuinely resonate with our customers, further motivating us to exceed expectations.

Every Review Is a Priceless Treasure 

Our team is dedicated to continually improving the experience for professionals on our platform, even for those who have shared perfect reviews.  

Every feedback fuels our motivation to refine our services and ensure that every user enjoys an enhanced and seamless experience.

Here are some reviews from customers that contributed to this distinction:

  • ⭐ ⭐ ⭐ ⭐ ⭐ 
    “First of all, we started by going through a perfect integration process. The integration process was really impressive. We integrated Pisano in just 4 days and started collecting feedback. 4 days really ambitious. At the same time, we received very productive training about the platform. We use Pisano on multiple streams daily and send thousands of surveys every day. We collect our feedback with ease. There are multiple channels that we can use on the platform. I have the opportunity to reach my customers through more than one channel and these channels are very understandable. At the same time, having the opportunity to report was very efficient. It is a successful system for us to listen to the voice of our customers. I am very satisfied with the service I received in terms of price performance. In short, considering my end-to-end experience, I was very satisfied with the service I received.” 
    Head of Customer Experience & RPA & PROC, Insurance (except health) 
    See the details of the review 
  • ⭐⭐⭐⭐⭐
    "Pisano is a great tool for measuring our business processes and customer experience, and it is used by multiple departments in our bank. We can easily create surveys for our bank's processes. We can define the survey fields that need to feed into the reporting side easily. This way, we can easily obtain different reports for each survey. We also use these reports in our presentations to the upper management. It provides us with a great level of convenience that we highly appreciate.” 
    Customer Experience Manager, Banking 
    See the details of the review 
  • ⭐⭐⭐⭐⭐
    "As a company, we needed to listen to customer feedback. It was important to gain an edge over competitors and take steps based on our customers' opinions. That's why deciding to purchase this product was a fantastic choice. We can track the feedback left specially for our store employees in real-time. Additionally thanks to the QR code, we can collect feedback for each of our stores individually. We also measure the productivity of our employees through the voice of customers.” 
    Retail Operation Specialist, Retail 
    See the details of the review

Read More Reviews for Pisano

To learn more about this distinction, or to read the reviews written about our products by the IT professionals who use them, please see our platform page on Gartner Peer Insights™.

The Road to Being Named a Customers’ Choice is a Collective Journey

Our deepest appreciation goes out to everyone who contributed their reviews. Your feedback is a vital building block in our continuous efforts to enhance and tailor our products, ensuring they better cater to your unique needs and preferences.

We sincerely value the trust and confidence you've bestowed upon us.  

We look forward with enthusiasm to consistently earning and fortifying that trust by upholding our steadfast commitment to delivering exceptional products and services.

Gartner, Voice of the Customer for Voice of the Customer Platforms, Peer Contributors. 29 December 2023. Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

You can explore the reviews in the visual from the following links: