Unlock Deeper Customer Insights with Advanced Text Analysis
Turn open-ended feedback into insights and reveal what customers are saying behind the ratings with cutting-edge Gen-AI and NLP models fully customizable to fit your business.
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Uncover What's Hidden
Capture the insights hidden in open-ended feedback that would be missed with a traditional XM approach, and harness the full potential of feedback by recognizing the emotions and themes behind what your customers and employees are saying!
Turn Qualitative Data into Quantitative Gems
Meaningful insights require measurement, yet manually quantifying open-ended feedback is impractical. Pisano Advanced Text Analytics automatically categorizes and intelligently tags this qualitative data, enabling its use in reporting, decision-making, and workflow integration.
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Automated Theme Analysis
Advanced text analytics automatically identify and categorize key topics within open-text feedback. By grouping similar responses into coherent themes, it converts unstructured data into structured, reportable insights.
Automated Sentiment Analysis
Our advanced Text Analytics models analyze not just words, but context and intensity, ensuring sentiment is captured with depth and accuracy. By quantifying customer sentiment at scale, Pisano transforms subjective experiences into actionable metrics..png?width=300&name=Sentiment%20analysis%20(1).png)
See the Real Pulse, Track What’s Changing
See the outcomes of AI-powered text analytics instantly. The dashboard transforms categories, sentiments, and themes into visuals you can understand in seconds.
Spot how customer feelings and key topics shift over time. With real-time trend tracking, you don’t miss emerging risks or growing opportunities.
All Signals in One Place
Risks, opportunities, and recommendations are brought together in a single view, so you always know where to focus first.
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From Results to Real Impact
You don’t just see results, you act on them. Build plans, assign responsibilities, and keep your teams aligned with other tools, such as Planner, directly inside the dashboard.
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Built on Advanced AI, Designed for You
Behind the scenes, Pisano’s Gen-AI models process the complex analysis, with the option to switch between models for different needs. What you see is a clear, easy-to-read view that anyone on your team can use right away.
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Start with a Pre-Trained Model
Quickly get up and running with Pisano's pre-built core model that delivers efficient, fast, and powerful analysis results immediately with no prior preparation.
Train Your Own Model
For more targeted insights, our AI Model Studio empowers you to fine-tune Pisano's base models with your own data. Create custom categories, train on your specific terminology, and ensure the analysis aligns perfectly with your business needs.
Create Interactive Reports
Visualize actionable data from Advanced Text Analytics to be instantly updated with Pisano's industry-best reporting capabilities. Customize down to the finest detail and combine with different data as needed.
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Integrate And Enrich Your Workflows
Easily incorporate text analytics into your workflows to feed your end-to-end feedback loop with open-ended feedback, one of the most important sources of insight.
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Customers’ Choice for Voice of the Customer Platforms on Gartner Peer Insights™
Pisano met or exceeded the market average Overall Experience and market average User Interest and Adoption..png?width=300&name=Customers-Choice_LP_Badge%20(1).png)
An Emerging Innovator and Leader
And the most progressive vendor of the Global Market in SPARK Matrix: VOC Platform, 2023, 2024 and 2025*
* Quadrant’s SPARK Matrix is being utilized by Technology Vendors as a great tool to understand the dynamics of respective domain worldwide and Pisano is being recognized as one of the leaders against more than 20 global vendors since 2023.
