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Pisano vs Medallia

Scale Your Impact, Not Your Complexity

Complexity shouldn't be a business requirement. 

Pisano delivers the enterprise-grade depth you need without the steep learning curves or slow deployment cycles of Medallia. You can migrate fast, own your strategy without vendor bottlenecks, and scale with a predictable cost model that proves ROI from day one.

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Respect to Medallia Team

We have deep respect for Medallia’s contributions to the VoC industry. However, we also know that as enterprises move toward faster cycles and greater platform ownership, the tools they use must evolve too.

We offer this comparison in the spirit of industry progress and healthy competition, which we believe is essential for helping every organization find the right fit for their unique goals.

5 Reasons to Choose Pisano over Medallia:

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1. Enterprise Doesn’t Mean Complex

Complexity limits how much you can achieve. We give you enterprise-grade depth without the steep learning curve found in tools like Medallia, so anyone can work directly in the platform regardless of background. We swap long training cycles for immediate action, so your team stays faster than the competition.

2. Regain Ownership of Your VoC Program

When you have no control over your platform and wait for a vendor like Medallia to adjust your program’s trajectory, you’ve already lost your agility. We put the power of designing listening frameworks, automating workflows, and evolving the platform architecture back in your hands. This shift removes operational friction to evolve your program as fast as your customers’ expectations change.

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3. Predictable Costs, Clear Value

It’s hard to justify an investment when you’re constantly charged extra just to keep the platform functional. Unlike Medallia’s service-heavy approach, Pisano’s product-led model removes the need for paid service add-ons, giving you a total, self-sufficient system. This transparency makes it easy for VoC leaders to prove a sustainable ROI and secure their program’s future without hidden costs.

4. Move Faster Without Rebuilding Everything

Switching platforms is often triggered by slow cycles of tools like Medallia, but we prioritize your speed. We protect your existing data and keep your business moving while migrating you from Medallia to the Pisano environment faster than you thought possible. You get the power to configure and act on your own terms, without the inflexibility of the legacy era.

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5. A Platform That Grows With You

Switching again in three years just because your goals got bigger is a failure of planning, not a business requirement. While Medallia users often hit technical walls when scaling, we’ve designed Pisano to evolve alongside you from basic measurement to AI-orchestrated operational learning. This ensures your operational reach is never limited by the underlying capabilities of the platform.

Don’t Take Our Word for It

The best way to really understand the actual performanceof a product or a company is
 to listen to the voice of customers .

What Do Real Platform Users Think?

*Based on (through a trusted moderation /editorial process) verified reviews from real users in the Voice of Customer market on Gartner Peer Insights.

Pisano vs medallia

Medallia vs Pisano

Evaluation & Contracting

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pisano likes evolation

Evaluation & Contracting

XM_BIG

qualtrics dislike evaluation

Integration & Deployment

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pisano likes integration

Integration & Deployment

XM_BIG

qualtrics dislike integration

Service & Support

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pisano likes service support

Service & Support

XM_BIG

qualtrics dislike support

Product Capabilities

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pisano likes product

Product Capabilities

XM_BIG

qualtrics dislike product

Scores Under Detailed View

Pisano

Medallia

Overall Capability Score
Support for B2B
4.5 🏆
4.5
Support for B2C
4.8
4.8
Enabling Large Business
4.6
4.6
Support for B2B2C
4.7 🏆
4.6
Enabling Digital
4.7 🏆
4.5
Enabling On-site
4.7 🏆
4.6
Data Collection
4.9 🏆
4.6
Analysis and Insight
4.6 🏆
4.5
Enabling Customer Service
4.7
4.7
Enabling Sales
4.6 🏆
4.3
Enabling Marketing
4.7 🏆
4.3
Evaluation and Contracting
Pricing Flexibility
4.8 🏆
4.3
Ability to Understand Needs
4.8
4.8
Integration & Deployment
Ease of Deployment
4.8 🏆
4.6
Quality of End-User Training
4.8 🏆
4.6
Ease of Integration using Standard APIs and Tools
4.8 🏆
4.3
Availability of 3rd-Party Resources
4.7 🏆
4.5
Service & Support
Timelines of Vendor Response
4.9
4.9
Quality of Technical Support
4.8
4.8
Quality of Peer User Community
4.7 🏆
4.5

See the Full Comparison Chart on Gartner Peer Insights: Pisano vs Medallia

 

Pisano Proves Seamless Scalability, Agile Service, and Unmatched Support

At Pisano, we understand the importance of deploying and scaling Voice of Customer programs seamlessly. Our customer-centric platform empowers you to achieve the best results without unnecessary hurdles.

With Pisano, you can count on a supportive team that helps improve your strategy, complemented by a user-friendly tool that enables quick execution. Say goodbye to costly service hours and let your programs thrive through agile capabilities.

Our flexible and customizable platform puts you in control, allowing you to adapt to your specific needs effortlessly.

Would you like to learn why Industry Leaders chose Pisano over Medallia?