Customer Experience Solutions for Retail Industry

Join the Ranks of Companies Thriving with Pisano Platform's Exceptional Experience Management

Pisano helps you measure the experience of all customers who transact from your store, website and app, listen to their feedback and improve your internal processes.

Manage your customer experience processes from a single platform with customized content and advanced reporting capabilities at all touchpoints for your company in the retail industry.

Touchpoints

Prepare exceptional experience flows by instantly reaching the customers who shop from either your physical or digital stores.
Gather data-driven feedback with content, streams and question sets specific to all your channels as well as touchpoints.
Manage your internal reporting and user processes with country, region, city and store breakdowns.

How To Integrate Touchpoints Into Your Retail Brand

Touchpoints of Customer Journey in the Retail Industry

Journey
Potential Customer -> Purchase -> Delivery -> Delivery -> Installation -> After Sales Services

Measure the product experience by categorising the points of contact of your company in the retail sector with your customers.

Analyse the feedback you collect on a channel basis by setting up separate channels specific to all touch points.

Sample Setup for the Purchase Stage Your customers can buy your products through your website, mobile app or by visiting your store. Measure both channel and purchase experience by creating separate flows for all different scenarios.

Hierarchical Authorization Manage all units from a single point with store, city and region-based breakdowns by creating the organisation tree of your company. Report and analyse the feedback you collect at any scale.

Content

Engage your customers with personalized content in over 40 languages, tailored to their specific touchpoints
Identify pain points in the staff or purchase process through product and store satisfaction surveys, brand recommendation scores, and open-ended feedback
Segment your customer base based on their behaviors and needs through one-time surveys and ongoing communication.
Take action to improve your customers' experience

Take The Advantage of Rich Content Options

Content Templates for Retail Industry

More than 10 flow templates for all touch points of the retail industry.

With more than 30 question formats (CSAT, NPS, CES, Matrix, Ranking, Text etc.), easily prepare the content you want.

Multi-Language Support You can publish the flows you design in Pisano in more than 40 languages and enable your customers to leave feedback in their native language.

Live Messaging and Chatbot

Offer personalized promotions by initiating instant conversations with live chat and chatbot solutions and triggering certain flows throughout the dialogue.

When collecting data through anonymized channels such as websites and QR codes, obtain GDPR permissions of customers who want to share their personal information and provide instant feedback to them.

Channels

Pisano offers ready-to-use, easily integrated solutions. Some of our solutions for you to connect with your customers:

Get instant feedback from your customers via emails or SMS’ which are sent after shopping or delivery.
Listen to your customers' feedback from your website or mobile application.
Make sure your customers can reach you easily by calling your elite customers or with the QR codes you placed in your physical stores.

Don't Take Just Our Word For It

250+ Max Employees From Different Countries Are Committed to Engage Customer Experience Management

“The collaboration between Max & Pisano helped us integrating our country operations and stores to get a consolidated view and understanding of our customers’ experiences. It also generated positive customer experiences via distributing all insights within stores and Max management. Which actually created a ripple effect. Initially beginning with only 2 stores, we decided to grow into more than 200 stores in 8 countries and is consistently growing.

250+ Max employees from different countries are committed to engaging with the customers in a timely manner and evaluating the customer feedback to provide one of the most exceptional experiences for each.”

Juan VegaHead of Strategic Projects, Max

Close the Loop

Improve the overall experience by taking immediate action after collecting feedback.
Start the feedback process before your customer leaves the store with Pisano’s automated tasks and escalations.
Close the customer experience cycle by assigning the user, sending an alert via email, instant messaging to the regional manager or storekeeper's phone, or transferring a record to call your call center.