Real-Time Patient Experience Management for Healthcare
In healthcare, every interaction affects a life. Pisano helps you listen to patient voices in real time, respond with precision, and act with empathy—across every department, every shift, every moment of care.
Real-Time Patient Experience
Pisano collects feedback across all patient touchpoints and processes it instantly. No waiting for weekly exports or batch uploads. Data flows directly into your dashboards and is immediately actionable by relevant teams.
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One Platform, Every Patient Touchpoint
Whether it’s a satisfaction survey from the patient portal, an SMS after discharge, or a sentiment-laden review from a third-party site, Pisano brings it all together. Consolidate structured and unstructured feedback across departments, locations, and tools—without chasing data.
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Automatically Send the Right Feedback to the Right Team
Pisano routes feedback to the right person or department. Complaints about wait times? Escalated to operations. Praise for a nurse? Delivered to the right unit. Staff get notified directly, and follow-ups happen in real time, right from the dashboard.
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Measure Outcomes with HCAHPS & Beyond
With Pisano, hospitals can go beyond standard HCAHPS and tailor post-care surveys based on patient path, diagnosis, or department. Connect surveys directly to EMR events (like discharges or transfers), and trigger follow-ups with timing and tone that match each patient scenario.
AI-Powered Analytics for Patient Comments
Pisano’s natural language processing scans thousands of patient comments for sentiment, urgency, and trending topics—like “waiting time,” “medication info,” or “staff communication.” Insights surface instantly, without manual sorting.
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Target and Track Patient Experience KPIs
Pisano helps healthcare teams define success by the metrics that matter to them. Track public reporting scores like HCAHPS, internal benchmarks, or loyalty indicators—across hospitals, floors, and care teams—in one unified dashboard.
Data Visualization & Shareable Reports
Healthcare requires timely, well-informed decisions—and data is critical to delivering safe, efficient care. Pisano’s healthcare-ready reporting tools provide real-time insights through customizable dashboards, complete with role-specific views, flexible chart options, and metrics tailored to every unit, department, and leadership level.
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Hierarchy-Based Management for Multi-Unit Health Systems
Map your entire healthcare organization—clinics, departments, and hospitals—into one manageable structure. Localize workflows and control feedback and report access by region, specialty, or team for smarter, faster responses.
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Smooth Connection with Your Existing Systems
Pisano links with your key healthcare IT, including Electronic Medical Record (EMR), Electronic Health Record (EHR), patient portals and more. This ensures data flows well and feedback is managed centrally.
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Secure & Compliant by Design
Pisano is designed for highly regulated industries. The platform ensures secure data collection, processing, and access management across all feedback channels.
Pisano is also compliant with major data protection frameworks, such as HIPAA, ISO/IEC 27001, and GDPR.
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Switch Platforms Without Interrupting Patient Experience
In healthcare, delays don’t just frustrate teams—they can affect care. That’s why Pisano ensures a smooth, fully supported migration from your existing experience management system, with no downtime, no feedback loss, and no interruptions to your ongoing patient engagement.
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Improve Patient Loyalty with Consistent Experience Tracking
Pisano helps you move beyond one-off feedback to a continuous view of patient sentiment. By tracking and comparing experience metrics across departments and locations, you can uncover what builds trust—and replicate it across your entire network.
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Reduce Readmissions with Faster Response to Experience Gaps
When feedback is delayed, outcomes suffer. Pisano delivers real-time insight into issues like confusion at discharge or poor care coordination—giving your teams a chance to act before it leads to a return visit.
Strengthen Operational Performance
From wait times to bedside communication, Pisano highlights which experience factors impact clinical operations. Use data to uncover bottlenecks, improve workflows, and align staff actions with patient expectations—without adding reporting burden.
