Experience Management Solutions for Automotive Industry

Collect Unlimited Feedback from Any Touchpoint

In the automotive industry, every interaction matters, from initial online research to service follow-ups. Pisano’s platform enables you to gather limitless feedback from any touchpoint you choose, without being constrained by predefined packages or limited survey quotas.

Create an Omnichannel Automotive Experience

Automotive customers interact with brands through a variety of touchpoints, each of which must have consistent experience measurement. Pisano offers a wide suite of online, offline and transactional feedback collection channels, ensuring the most appropriate method for each touchpoint.

Discover Our Feedback Collection Channels

Empower Your Teams to Deliver Exceptional Service

Your sales and service teams are at the frontline of customer experience. Pisano equips them with real-time feedback and actionable insights, allowing continuous improvement in customer interactions and service quality. This creates a more responsive and personalized experience for every customer who walks through your doors.

Track and Optimize Key Performance Metrics

In the automotive industry, where customer loyalty is heavily influenced by service quality and brand perception, tracking performance is essential. Pisano’s platform allows you to define and monitor key metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Service Efficiency Ratings in real-time, ensuring your team remains focused on achieving business objectives.

Visualize Data and Share Reports

In the automotive market, decisions must be made swiftly to respond to changing customer demands and competitive pressures. Access to clear, actionable data is therefore crucial. Pisano's customizable dashboards and functional reports make it easier for colleagues and stakeholders to understand complex information quickly.

Manage Complex Automotive Networks

For automotive brands managing multiple dealerships across various regions or countries, ensuring a consistent customer experience can be challenging. Pisano’s platform centralizes data, providing comprehensive performance analysis across all locations, helping you maintain service quality, optimize operations and reduce costs across your automotive network.

Build Long-Term Relationships

In a competitive market like Automotive, retaining customers is just as important as acquiring them. Pisano’s platform helps you engage with customers throughout their automotive journey, addressing concerns quickly and personalizing follow-ups to turn satisfaction into customer loyalty.

Centralize Access Management

Manage all units from a single point with showroom, department, city, and region-based breakdowns by creating the organizational tree of your company. Assign each user in your team according to their authorization area and reporting needs, ensuring data security and streamlined workflows.

Buy More Than Just a Platform

The automotive industry has its own unique rhythm and challenges. Pisano understand the nuances of dealerships, service centers, and the entire automotive journey. From swift deployment and onboarding to proactive support and rapid issue resolution, we ensure your experience management initiatives drive success, not disruptions.