Customer Experience Solutions for Travel & Hospitality Industry

Join the Ranks of Companies Thriving with Pisano Platform's Exceptional Experience Management

Pisano helps you to measure your customers' experiences, listen to the experience and improve your processes through contact points such as ticket office, airport, train station, hotel, website and mobile application where your customers interact with you.

Manage customer experience processes on a single platform with customized content and advanced reporting capabilities at all touch points for your company in the travel industry.

Touchpoints

Prepare a more special experience by instantly reaching your customers who shop at your physical and digital points of sale and benefit from your service areas such as airports, inflight, hotels, stations.
Build the customer journey and establish data-based communication with content and question sets specific to touchpoints.
Delegate your internal reporting processes with country, region, city, airport or hotel breakdowns.

How to integrate Touchpoints into your Travel Brand

Touchpoints of Customer Journey in the Travel Industry

Journey
Potential Customer -> Purchase -> Service Usage -> Post-travel Services

Measure the experience by categorising the points of contact of your company in the travel sector with your customers.

Analyse the feedback you collect on a channel basis by setting up separate channels specific to all touchpoints.

Sample Setup for Pre-Flight Phase Your customers can buy their travel ticket via the website, mobile app or by visiting your ticket offices. Measure both channel and purchase experience by creating separate flows for all different scenarios.

Hierarchical Authorization

Manage all units from a single point with flight, airport and region-based breakdowns by creating the organization tree of your institution. Report and analyze the feedback you collect at any scale.

In Pisano, you can determine who can access the platform and how. You can assign each user in your team according to their authorization area and allow them to report.

Content

Reach your customers who buy or use your services with touchpoint-specific content personalized in more than 40 languages.
Gather insights about personal or processes and find solutions to pain points with specific location-based satisfaction questions such as flight, accommodation, airport, hotel, brand recommendation score and open-ended comments.
Categorize your customers based on behavior and needs with regular communication as well as one-time surveys.

Take The Advantage of Rich Content Options

Maximizing Feedback with Enhanced Content in Travel

More than 10 flow templates for all touch points of the travel industry.

With more than 30 question formats (CSAT, NPS, CES, Matrix, Ranking, Text etc.), easily prepare the content you want.

Multi-Language Support You can publish the flows you design in Pisano in more than 40 languages and enable your customers to leave feedback in their native language.

Live Messaging and Chatbot

Offer personalised promotions by initiating instant conversations with live chat and chatbot solutions and triggering certain flows throughout the dialogue.

When collecting data through anonymized channels such as websites and QR codes, obtain GDPR permissions of customers who want to share their personal information and provide instant feedback to them.

Close the Loop

Improve the overall experience by taking action instantly after collecting feedback.
Start the feedback process before your customer leaves the store with Pisano automated tasks and escalations.
Close the customer's experience loop by assigning the user, sending an email alert, sending an instant message to the regional manager or store manager's phone, or transferring a record to your call center to be called.