Real Time Experience Management for Telecommunication

Telecommunication experience signals surface instantly across digital interactions, service moments, and long-term usage. Pisano helps you listen in real-time, analyze signals with AI support, and coordinate action across complex teams.

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Continuous Listening Across Telecom Experience Signals

A complete experience view in telecom depends on listening continuously across every way customers express themselves.

Capture Experience Signals In Real-Time

Experience shifts quickly in telecom. Pisano keeps experience signals visible the moment they are created by listening through direct, behavioral, and indirect channels across digital, assisted, and physical touchpoints.

Learn From What Customers Say Publicly

Open digital spaces surface early emotional signals that influence reputation and switching behavior. Pisano listens to these signals and keeps indirect feedback connected to the same intelligence layer for analysis, reporting, and action.

Surveys That Fit the Moment

Pisano lets teams create surveys with a wide range of question types for different telecom scenarios. Surveys are easy to build, adapt in real time to each response and work across more than 100 languages.

Experience Management (XM) in the Telecom Industry

See how telecom teams improve experiences across apps, stores, call centers, business services, and more with real-life strategies.

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Experience Visibility That Holds Up at Enterprise Scale

Experience insight creates more value when teams can focus on what is relevant to their role without losing shared context.

Reports Shaped Around Telecom Operations

Pisano provides fully customizable reports and dashboards aligned with telecom structures. Experience views can be adapted across regions, teams, services, and customer segments without losing continuity.

Role Aware Visibility Across Teams

Pisano allows teams to access experience insights in ways that fit their responsibilities. Store teams, digital teams, service leaders, field operations, and corporate account teams can view focused reports related to the experience areas they influence.

Metrics That Reflect Telecom Performance

Pisano allows telecom teams to track experience through metrics that align with how the business is measured. Satisfaction, effort, loyalty, sentiment, and journey level indicators can be monitored together to reflect both customer perception and service quality.

Enterprise-Ready Telecom Experience Intelligence

Telecom experience data gains meaning when analysis keeps pace with volume and speed.

Experience Management in Banking Industry

This guide will be your handbook to learn the basic equipment you need for a successful experience management in the banking sector.

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Turn Open Feedback Into Clear Experience Insight

Telecom feedback arrives in large volumes and free form language. Pisano uses Advanced Text Analytics to analyze open ended feedback, detect sentiment shifts, and surface recurring experience themes across channels and segments.

Segment Aware Experience Analysis

Experience expectations differ across consumer, household, and corporate segments. Pisano analyzes experience data by segment, product, region, and service type, ensuring that critical signals are not hidden inside overall averages.

Automated Responses to Experience Signals

Pisano enables automation across the experience lifecycle. Changes in scores or sentiment trigger alerts, follow ups, and recovery actions automatically. Teams respond on time without constant monitoring.

An AI Assistant That Brings Insights Closer

Pisano’s AI assistant helps teams explore experience data more easily. It summarizes insights, highlights notable changes, and supports faster interpretation of reports and dashboards.

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Turning Telecom Experience Into Coordinated Action

Improving experience at telecom scale requires fast response without manual coordination.

Enterprise Hierarchy Reflected End to End

Pisano models the telecom business hierarchy fully. Regions, brands, service units, and customer portfolios are reflected directly in feedback management, reporting, automation, and much more, aligning ownership and accountability with real operations.

Enterprise Grade Security and Compliance

Pisano ensures secure experience data collection, processing, and access control. Role based permissions and data protection standards support enterprise telecom requirements.

Seamless Connection With Existing Systems

Pisano connects with existing telecom systems, allowing experience insights to appear where teams already work.

This supports faster action without changing daily workflows.

Outcomes That Matter for Telecom Growth

Experience management in telecom proves its value through measurable business outcomes.

Stronger Retention and Healthier Acquisition

Pisano helps teams spot early risk signals, understand what drives confidence, and improve experiences that influence renewal, upsell, and acquisition across both consumer and corporate segments.

Trust and Reputation That Hold Under Pressure

By listening continuously and responding with coordination, telecom organizations reduce negative exposure, strengthen credibility, and build a reputation that supports long term relationships.

Better Operational Performance Across Teams

Experience insights reveal where processes slow down and effort is repeated. This helps teams improve efficiency across digital operations, call centers, stores, and field personnel, reducing rework and keeping service delivery consistent.