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From Emerging Innovator to the Most Progressive SPARK Leader Since 2023

QKS Group recognizes Pisano as the most progressive SPARK Leader in the global Voice of the Customer (VoC) platform market.

* Quadrant’s SPARK Matrix is being utilized by Technology Vendors as a great tool to understand the dynamics of respective domain worldwide and Pisano is being recognized among more than 20 global vendors since 2023.

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About SPARK Matrix™ for VoC Platforms

 
The SPARK Matrix™ for Voice of the Customer (VoC) Platforms is an annual market assessment that provides a comparative analysis of key technology providers in the VoC space.

Published by QKS Group, the report evaluates platforms based on two core dimensions: Technology Excellence and Customer Impact.
 
These dimensions are informed by factors such as product capabilities, data handling, user experience, platform scalability, support services, and overall ability to help organizations act on customer insights.

What Keeps Pisano Moving Forward as a SPARK Leader?

1. A Unified View Across Every Experience

Across successive QKS evaluations, Pisano has continued to strengthen its ability to bring direct, indirect, and inferred signals into a connected view of experience, helping organizations understand what is happening across touchpoints, journeys, and the wider customer experience.

Recognition

2. Enterprise Grade Analytics, Enhanced by AI

QKS has consistently highlighted Pisano's AI-powered analytical capabilities, helping teams uncover patterns, root causes, and the potential impact behind feedback. Leo, Pisano's AI-powered platform assistant, further helps teams discover insights and prepare next steps faster. 

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3. A Clearer View Beyond Traditional Feedback

Pisano's ability to uncover experience gaps through signals beyond traditional feedback has also been recognized in QKS evaluations. By connecting these signals with the wider customer journey, organizations can identify hidden friction and understand issues that customers may never explicitly report.

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4. Closing the Loop Across the Organization

Case management, close-the-loop, and orchestration capabilities have remained key strengths identified by QKS. Pisano helps teams assign, prioritize, and resolve issues, while automation connect individual cases with broader improvement efforts.

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5. Built to Perform Across Industries and at Scale

QKS reflects Pisano's ability to support programs across different industries and business needs. Flexible capabilities, extensive integrations, and a model built to support growth give organizations power to evolve their programs without being constrained as their needs grow.

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The Most Progressive Vendor Across Global VoC Platforms

Pisano was positioned in the Gartner® Magic Quadrant™ 2026 report as the platform with the most advancement in application capabilities since 2023.

Gartner MQ 2025 & 2026 Comparison

A Worldwide Leader in Voice of the Customer Applications

IDC recognizes Pisano for combining enterprise-grade capabilities surpassing rooted actors by setting a higher bar for innovation and execution.

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From Emerging Innovator to the Most Progressive SPARK Leader Since 2023

QKS Group recognizes Pisano as the most progressive SPARK Leader in the global Voice of the Customer (VoC) platform market.

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See How Pisano Wins Over Other Platforms

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Get Started on Your Experience Management Journey Now

Consult our experience management solution architects to learn more about how to get started.
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