Skip to content

A Global VoC
Pioneer Recognized by Gartner

Pisano is chosen among the top 10 players in the global market in Gartner's 2024 Magic Quadrant report.

Learn why we believe Pisano would be the perfect VoC partner to team up with a trusted industry leader and elevate your customer experience.


About the Gartner® Magic Quadrant™ for Voice of the Customer Platforms

A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market's competitors.


Gartner, Magic Quadrant for Voice of the Customer Platforms, 31 January 2024. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

A Platform Fully Aligned with Gartner's Global VoC Guidelines

Pisano is dedicated to providing a comprehensive VoC platform that aligns with the highest industry standards for functionality, usability, and value. We are committed to continuous improvement and innovation, ensuring our platform empowers you to gather valuable customer insights and drive meaningful business results.


Unmatched Value

Pisano stands out in the market by offering core direct VoC-gathering approaches at a price point that provides exceptional value for businesses. This allows organizations to access critical insights without overburdening their budget, making Pisano an outstanding choice for those seeking cost-effective solutions without compromising on quality.


Regional Insight and Adaptability

Pisano's success is a proof of global VoC capability standards—it's a testament to our ability to understand and adapt to diverse market needs worldwide. Pisano XM solutions are designed to transcend geographical boundaries, catering to the unique requirements of businesses across various regions and industries.


Proven Customer Success Culture

A platform, where customer success isn't just a goal but deeply ingrained culture. Pisano's success program goes beyond mere support, actively engaging with clients to foster collaboration, share insights, and drive continuous improvement. Additionally, Pisano's vibrant member community serves as a valuable resource where users can connect, learn from each other, and discover best practices for maximizing the platform's impact.


Advanced Analytics Integration

While Pisano is committed to staying at the forefront of technological innovation, its approach to AI and advanced analytics is characterized by pragmatism and effectiveness. By leveraging multiple AI tools, Pisano empowers organizations to extract meaningful insights from their data, driving informed decision-making and strategic action.

Learn More

Industry Focus

Pisano boasts a deep understanding of industry verticals, with a proven track record of meeting sector-specific needs and addressing diverse market challenges. From retail and financial services to insurance, automotive, and hospitality, Pisano's comprehensive approach ensures that its platform is equipped to cater to the unique requirements of each sector. By leveraging industry expertise, Pisano enables businesses to gain valuable insights and drive meaningful outcomes within their respective domains.

Pisano recognized as a

Customers’ Choice for Voice of the Customer Platforms on Gartner Peer Insights™

Pisano met or exceeded the market average Overall Experience and market average User Interest and Adoption.
Customers-Choice_LP_Badge (1)

A Leader in Voice of the Customer Market

"Pisano provides a comprehensive VoC platform to gather, analyze, and interpret consumer feedback data that enables organizations to gain a deeper understanding of their consumers, resulting in better decision-making and increased customer satisfaction.''
Preshit Parab Analyst, at Quadrant Knowledge Solutions
Get the Full Report

About the Platform

Limitless Flexibility

From NPS to Customer Satisfaction, from Customer Effort Score to Dynamic Analytics Events. You'll have all the tools you need to ask the right questions at the right time. Capturing the data that will enable you to gain the deepest insights and make your company grow.


Seamless Customer Journeys

Visualize customer feedback, map out customer journeys, implement automated workflows and delight customers. Transform pain-points into pleasure-points at every stage along the customer journey.


Batteries Included

Put your data to work with Automation, Ticketing, Agent Routing, Escalations, CRM Database, Dynamic Analytics Events, Integrations, Reporting and more. All you need under one Platform used by thousands of CX professionals around the world.


Mix and Match the Right Packages for You

From digital to brick-and-mortar you'll have anything you need to get closer to customers everywhere and create seamless customer journeys.


Transactional Customer Experience

Automate pulse and transaction-based feedback collection via email and SMS.


Digital Customer Experience

Collect feedback on your website and mobile app with forms and QR codes.


Offline Customer Experience

Integrate your brick-and-mortar channels into your digital workflow using feedback tablets and QR codes.

Get Started on Your Experience Management Journey Now

Consult our experience management solution architects to learn more about how to get started.