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4. Feedback Channels and Collection

Collect feedback across channels such as email, SMS, web, mobile, and offline interactions.

4.1. Channel Overview

4.2. Email Surveys

4.5. Web Intercepts

4.8. WhatsApp Surveys

4.9. Kiosk / Offline Collection

4.10. CATI / IVR / Call-Based Feedback

4.11. Channel Delivery & Performance

4.12. Channel Troubleshooting

SMS Channel

E-Mail Channel

Push Nofification

CATI