In order to evaluate the service you offer in the live chat channel, you must first enable the "Service Rating after Conversation" option in the Settings of your flow. To do this, open your flow and click on the Settings button at the top of the page.
Afterwards, enable the "Service Rating after Conversation" button. You can edit the text to your liking or leave it as the default.
Afterwards, enable the "Service Rating after Conversation" button. You can edit the text to your liking or leave it as the default.
How can customers evaluate Live Chat services?
The live chat agent archives the chat conversation after the customer feedback/request is resolved or met. As soon as the conversation is archived, it triggers the 'Service Rating after Conversation' question which appears only on the customer’s screen.
Through the customer ratings, you can not only measure your agent's performance but also, improve your live chat services.