After CATI calls, Pisano asks you to choose a code according to the conversation. These codes have specific functions.
After ending the call, the screen where you can select the status of the call opens on the right panel of the screen.
These statuses mean the following:
- Call completed: The call was held and concluded successfully.
- A relative answered: The call is completed, the customer can be called again afterwards.
- Phone is off, cannot be reached: The call could not be held, the customer can be called again.
- Ringing, but no answer: The phone rang but there was no answer. The customer can be called again.
- Phone is busy: The meeting could not be held, the customer can be called again.
- Not available: The meeting could not be held, the customer can be called again.
- Number owner is changed: The owner of the number has changed. The number is unsubscribed and will no longer enter the calling pool.
- Invalid phone number: Invalid/Incorrect phone number. The number is unsubscribed and will no longer enter the calling pool.
- Blacklist: The number has been blacklisted. The number is unsubscribed and will no longer enter the calling pool.
- Rejected: The customer refused to be called. The number is unsubscribed and will no longer enter the calling pool.
- Rescheduled: It allows a new date to be selected, so that the call appears on the CATI screen on another date when the customer is available.