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Using CATI Charts

The CATI Chart gives you an overview of CATI call data in a report. It shows call counts by status and the number of calls conducted by each agent.

  • What You Will Find Here

    This article explains how to:

    Who Can Access?

    No specific role is required to use the CATI Chart.

    How to Access

    To add a CATI Chart to a report:

    • Go to the Reporting tab.
    • Add a chart to an existing dashboard or create a new dashboard.
    • Select CATI Chart from Table Charts.

    What You Can Do Here

    Create a CATI Chart

    Create a CATI Chart to view CATI call data in your report.

    • Go to the Reporting tab.
    • Add a chart to an existing dashboard or create a new dashboard.
    • Select CATI Chart from Table Charts.
    • Click Create Chart.

    The CATI Chart appears in your report and displays the available CATI call data.
     Cati Chart

     

    You can use the available filters to focus the chart on specific channels or flows.

    • Select Channel from Filters.
    • Select Flows from Filters.

    The chart displays CATI call data based on the selected filters.

    You can also use the date function on the Pisano platform to view CATI call data for a specific reporting period. In order to do it:

    • Use the date function on the Pisano platform.
    • Select the desired date period.

    The CATI Chart displays data for the selected period.

    Notes

    • You can use the date function to view daily, weekly, or monthly reports.

    Limits and Notes

    • CATI Chart provides an overview of CATI calls, including call count by status and the number of calls conducted by an agent.

    FAQs

    What information does CATI Chart show?

    CATI Chart shows an overview of CATI calls, including call count by status and the number of calls conducted by an agent.

    Can I filter the data shown in CATI Chart?

    Yes. You can narrow down the data by selecting Channel and Flows from Filters.

    Can I view CATI call data for different time periods?

    Yes. You can use the date function on the Pisano platform to view daily, weekly, or monthly reports.