With this enhancement, you can report a single measure value in a table chart across two different comparison metrics simultaneously, and highlight data using coloring features based on specific performance criteria.
Features:
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With the table chart, multi-dimensional analysis will be possible by selecting a maximum of 2 comparison metrics and a single measure value.
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The table automatically calculates the total or average value based on the selected measure type:
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Total → For numerical measures such as Feedback Count, Response Count.
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Average → For performance metrics such as NPS, CSAT, Sentiment, Chat Score, Action Time.
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The first selected compare is positioned on the X-axis, and the second selected compare is positioned on the Y-axis.
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You can automatically color the table cells based on specific value ranges using the Formatting Rules located in the Theme tab.
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Similar to conditional formatting logic in Excel, operators like <, >, <=, >=, = have been added.
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You can define different colors by entering desired threshold values.
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You can add, delete, or edit multiple rules.
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Row totals are excluded from automatic coloring.
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With this enhancement:
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Multi-dimensional performance analysis can be done in a single table.
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Critical points can be quickly identified by coloring critical threshold values.