Pisano Academy

Apr 14, 2022 10:45:00 AM 4 min read

All You Need to Know about the Voice of Customer Analysis

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Apr 8, 2022 5:30:00 PM 8 min read

Which Voice of Customer Template Should I Use?

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Mar 25, 2022 5:02:00 PM 7 min read

Voice of the Customer: A Complete Guide

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Mar 17, 2022 5:41:25 PM 4 min read

Understand Your Customers: Combining Qualitative and Quantitative Feedback Surveys 

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Mar 17, 2022 5:17:43 PM 1 min read

How We Greet 2022: A Retrospective about Pisano’s Milestones in 2021

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Mar 17, 2022 5:10:41 PM 3 min read

Introducing Pisano Friends

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Mar 17, 2022 3:54:30 PM 3 min read

Voice of Customer Explained

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Mar 17, 2022 3:45:00 PM 4 min read

Create a Net Promoter Score Survey from Scratch

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Mar 15, 2022 4:20:43 PM 11 min read

CXDay-2021: Customers fall in love with the brand which sees through their hearts

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Mar 11, 2022 3:42:00 PM 4 min read

Net Promoter Score Examples: How to Analyze NPS Surveys’ Results

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Mar 8, 2022 3:39:00 PM 2 min read

International Women’s Day 2022 in Pisano: By Women, for Women!

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Mar 7, 2022 4:49:00 PM 7 min read

Learn Experience Management with ROXI, Join our Visual Journey!

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Mar 4, 2022 3:37:00 PM 3 min read

Net Promoter Score by Industry: What is a Good NPS in Your Sector?

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Feb 21, 2022 3:29:00 PM 4 min read

NPS Calculation: A Step by Step Guide to Measuring the NPS

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Feb 18, 2022 5:26:00 PM 4 min read

What is Employee Net Promoter Score?

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Feb 16, 2022 5:26:00 PM 15 min read

What is Your Desire Point?

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Feb 9, 2022 5:27:00 PM 11 min read

What is the Net Promoter Score (NPS)?

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Jun 14, 2021 4:29:00 PM < 1 min read

How to Deliver Seamless Omnichannel Experiences

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Oct 20, 2020 3:59:00 PM 1 min read

Customer Experience Trends to Watch in 2021

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Oct 16, 2020 2:37:00 PM < 1 min read

An Executive View into Digital Customer Experience

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Oct 16, 2020 12:07:00 PM 1 min read

How to Operationalize Customer Experience Management

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Oct 16, 2020 10:45:00 AM 24 min read

How to Maximize Return on Experience (RoX)

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Oct 16, 2020 10:10:00 AM 1 min read

How to Establish a Meta (Large) Scale Customer Experience Discipline

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Sep 14, 2020 3:52:00 PM 1 min read

A Tactical Discussion on the Key Elements of a Successful CX Program

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Sep 3, 2020 12:46:38 PM 18 min read

Interview with an Expert: Shep Hyken and the World of Improved CX

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