2022 UK Customer Experience Winners Announced

UK Customer Experience Awards 2022, one of the most notable and well-known events in the customer experience world, awarded this year's best CX initiatives in different fields and expertise. We were also present at the UK CX Awards as a sponsor and Pisano’s high-level managers participated in the decision-making process as jurors.

The UK Customer Experience Awards took place in Wembley on the 12th of October. Many high-profile companies and CX professionals attended the awards ceremony. One of the best reasons to attend was to get together with other CX experts and share information and knowledge together. On the other hand, the companies in the UK compete with each other in 31 different categories to be awarded in the UK CX Awards.

Pisano’s Business Unit Manager – Europe, Murat Cizme expressed his overall experience with these words;

"It was quite special to get together in person with the UK CX community in one day, connect & share all the experiences with 500+ CX professionals. New developments, different & innovative approaches to improve CX in many different industries...

Personally, I had a very good experience from the very start till the end, the first time judging and learning a lot from the real business cases out there. Thank you, Awards International team, and all who have been part of this year's UKCXA. Big congrats to all the winners and to Bruntwood, the overall winner!"

You can see all the winners in each category below. And check the UK CXA website to see all the winners.

OVERALL WINNER

Bruntwood

CUSTOMERS AT THE HEART OF EVERYTHING™ SPONSORED BY PISANO

GOLD WINNER

Octopus Energy

BEST MEASUREMENT IN CUSTOMER EXPERIENCE

GOLD WINNER

Performance In People Ltd

MOST IMPROVED CX

GOLD WINNER

Sky

BEST B2B CUSTOMER EXPERIENCE

GOLD WINNER

OnTheMarket

BEST B2B CUSTOMER EXPERIENCE - PROFESSIONAL SERVICES

GOLD WINNER

MultiPay Global Solutions

BEST CUSTOMER SERVICE

GOLD WINNER

Octopus Energy

BEST LEARNING AND DEVELOPMENT

GOLD WINNER

Aegon

BEST INNOVATION IN CX

GOLD WINNER

Northern Trains Ltd

BEST USE OF CUSTOMER INSIGHT AND FEEDBACK

GOLD WINNER

Bruntwood

BEST COMPLAINT HANDLING

GOLD WINNER

NewDay

MOST IMPROVED COMPLAINT HANDLING

GOLD WINNER

Northumbrian Water Ltd

BEST EMPLOYEE - DRIVEN CX

GOLD WINNER

Sky

VULNERABILITY / HEALTH AND WELLBEING IN CX

GOLD WINNER

SGN

BEST CUSTOMER EXPERIENCE STRATEGY

GOLD WINNER

Virgin Media O2

BEST CUSTOMER EXPERIENCE FOR SMES

GOLD WINNER

Mobile Mini in partnership with Think Wow

BEST CUSTOMER EXPERIENCE IN THE CRISIS

GOLD WINNER

The Cumberland

BEST CUSTOMER EXPERIENCE IN THE CRISIS - LARGE COMPANY

GOLD WINNER

Sky

BEST CUSTOMER-CENTRIC CULTURE

GOLD WINNER

Warmworks

BEST CUSTOMER-CENTRIC CULTURE - LARGE COMPANY

GOLD WINNER

SGN

BEST USE OF TECHNOLOGY

GOLD WINNER

Vitality

BEST DIGITAL TRANSFORMATION

GOLD WINNER

Vodafone in partnership with Accenture

CUSTOMERS AT THE HEART OF EVERYTHING™ - OVER 5,000 EMPLOYEES

GOLD WINNER

Mars Petcare

CUSTOMERS AT THE HEART OF EVERYTHING™ - B2B

GOLD WINNER

Bruntwood

CUSTOMERS AT THE HEART OF EVERYTHING™ - FINANCIAL SERVICES

GOLD WINNER

Standard Life

FINANCIAL SERVICES

GOLD WINNER

Financial Services Compensation Scheme

BUSINESS CHANGE AND TRANSFORMATION

GOLD WINNER

Sky

BUSINESS CHANGE AND TRANSFORMATION - FINANCIAL SERVICES

GOLD WINNER

Marks & Spencer Bank in partnership with InMoment

CX TEAM OF THE YEAR

GOLD WINNER

Virgin Media O2

WOMAN CX PROFESSIONAL OF THE YEAR

GOLD WINNER

Katriona O'Hare (Searchflow)

CX LEADER OF THE YEAR

GOLD WINNER

Mike Gauterin (BT)