Pisano Academy

Aug 26, 2025 1:41:06 PM 20 min read

Why and How to Perform a Security Review of Your VoC Platform

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Aug 7, 2025 1:53:15 PM 30 min read

Signs Your Company Is Ready for Experience Management

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Jul 28, 2025 7:01:39 PM 23 min read

Satisfaction vs. Experience: One Moment Isn’t the Whole CX Journey

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Jul 18, 2025 6:18:39 PM 24 min read

How Closing the Loop in CX Gets Easier with Task Management

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Jul 1, 2025 1:32:41 PM 19 min read

What is Closing The Loop in Customer Experience?

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Jun 19, 2025 3:37:44 PM 17 min read

The 5-Step Guide to Convince Your Boss to Initiate a CX Program

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Apr 21, 2025 4:35:37 PM 26 min read

Preparing Your CX Strategy for an AI-Driven Future

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Jan 30, 2025 2:09:35 PM 10 min read

How to Increase Your CES

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Jan 24, 2025 2:32:29 PM 13 min read

How to Increase Your CSAT

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Jan 13, 2025 4:59:53 PM 18 min read

How to Increase Your NPS

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Nov 7, 2024 3:44:36 PM 17 min read

A Journey into the Career of a Successful CX Leader: Stella Anestiadou

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Oct 18, 2024 5:20:12 PM 17 min read

Consolidating Experience Management Tools to Improve Efficiency

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Jul 11, 2024 9:44:53 AM 21 min read

How to Measure Return On Investment (ROI) in Experience Management

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Jun 3, 2024 5:15:43 PM 13 min read

How Experience Management Drives Customer Retention and Reduces Churn

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Apr 30, 2024 2:14:00 PM 9 min read

What is Customer Effort Score - CES

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Apr 17, 2024 12:12:12 PM 17 min read

The Essential Guide to Migrating Your XM Platform

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Apr 15, 2024 6:16:19 PM 9 min read

What is Customer Satisfaction Score - CSAT

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Apr 4, 2024 2:15:00 PM 9 min read

Nature of the Customer - The Essence of the Customer Experience

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Mar 12, 2024 10:53:48 AM 7 min read

Empowering XM with Leo: An AI-Driven Paradigm Shift

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Mar 5, 2024 1:00:00 PM 12 min read

Year in Review - 2023 and Beyond

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Feb 1, 2024 9:30:38 AM 7 min read

Pisano is a 2023 Customers’ Choice on Gartner Peer Insights™ for VoC Platforms

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Nov 30, 2023 1:07:24 PM 12 min read

How a Single Touchpoint Fails to Tell Your Whole CX Story

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Nov 21, 2023 1:32:59 PM 11 min read

Maximizing Mobile App's Impact by Enhancing User Experience

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Nov 8, 2023 11:04:49 PM 21 min read

Mastering the Art of Customer Service and Customer Experience Alignment

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Oct 26, 2023 1:30:45 AM 6 min read

Pisano's AI-Powered Capabilities in Experience Management

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