Pisano Academy

Jul 11, 2024 9:44:53 AM 21 min read

How to Measure Return On Investment (ROI) in Experience Management

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Jun 3, 2024 5:15:43 PM 13 min read

How Experience Management Drives Customer Retention and Reduces Churn

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Apr 30, 2024 2:14:00 PM 9 min read

What is Customer Effort Score - CES

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Apr 17, 2024 12:12:12 PM 17 min read

The Essential Guide to Migrating Your XM Platform

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Apr 15, 2024 6:16:19 PM 9 min read

What is Customer Satisfaction Score - CSAT

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Apr 4, 2024 2:15:00 PM 9 min read

Nature of the Customer - The Essence of the Customer Experience

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Mar 12, 2024 10:53:48 AM 7 min read

Empowering XM with Leo: An AI-Driven Paradigm Shift

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Mar 5, 2024 1:00:00 PM 12 min read

Year in Review - 2023 and Beyond

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Feb 1, 2024 9:30:38 AM 7 min read

Pisano is a 2023 Customers’ Choice on Gartner Peer Insights™ for VoC Platforms

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Nov 30, 2023 1:07:24 PM 12 min read

How a Single Touchpoint Fails to Tell Your Whole CX Story

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Nov 21, 2023 1:32:59 PM 11 min read

Maximizing Mobile App's Impact by Enhancing User Experience

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Nov 8, 2023 11:04:49 PM 21 min read

Mastering the Art of Customer Service and Customer Experience Alignment

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Oct 26, 2023 1:30:45 AM 6 min read

Pisano's AI-Powered Capabilities in Experience Management

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Aug 3, 2023 10:49:00 AM 5 min read

Quadrant's Analysis: Pisano Earns Another Recognition as a VoC Leader

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Jul 5, 2023 5:12:15 PM 10 min read

Crafting a Winning Customer Experience Strategy: A Step-by-Step Guide

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May 11, 2023 12:15:00 PM 7 min read

The Future of Digital Customer Experience: Emerging Trends and Technologies

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May 4, 2023 12:00:00 PM 3 min read

Customer Experience Certificates: A Path to Become A Better CX Manager

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Mar 23, 2023 1:02:22 PM 4 min read

Discover the Customer Experience Podcasts Missing from Your Playlist!

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Feb 7, 2023 3:44:34 PM 4 min read

Does Customer Experience Really Have an Impact on Revenue?

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Jan 18, 2023 6:57:02 PM 1 min read

Ozkan Demir: Being Better Than Yesterday

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Jan 12, 2023 4:00:56 PM 4 min read

3 Biggest Barriers to Break for a Better Customer Experience

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Jan 9, 2023 3:42:24 PM 2 min read

Turksat Chooses Pisano to Deliver Better Customer Experience

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Dec 22, 2022 4:37:36 PM 4 min read

A Managers’ Guide to Building a Customer Experience Team

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Dec 13, 2022 11:25:47 AM 3 min read

Top 4 Customer Journey Mapping Templates You Should Use Right Away!

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Dec 7, 2022 12:19:10 PM 4 min read

How to Create a B2B Customer Journey Map

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