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Emilia Sirin KombanOct 26, 2023 1:30:45 AM4 min read

Pisano's AI-Powered Capabilities in Experience Management

In the ever-evolving realm of experience management, Pisano emerges as a transformative force, simplifying complexity, and has been offering Machine Learning based AI solutions since 2020 by harnessing the power of AI to reshape customer and employee interactions.

The Pisano Promise: Unifying Complexity

Complexity is a prevalent challenge in experience management. Pisano's single-platform approach has achieved an impressive 100% implementation rate, setting a new industry standard. Notably, 95% of platform users go live within a mere 45 days. This level of efficiency is a breath of fresh air, particularly in the realm of enterprise solutions, given the intricate nature of processes.

What's truly distinguishing about Pisano is its robust partner network, guaranteeing seamless integrations. With the ability to handle unlimited feedback, surveys, users, and roles, Pisano provides another breath of fresh air compared to conventional software solutions. This approach is underpinned by an average of 1000 daily active users per customer and a 7-hour average ticket resolution time.

Furthermore, Pisano's proficiency in collecting feedback in over 40 languages underscores its global commitment to catering to diverse customer needs.

Pisano: Where AI Meets Experience Management

AI integration is in the center of Pisano's approach. The platform combines in-house AI models with external resources like OpenAI and Google Bard enabling a profound text analysis and categorization system. This system transforms customer and employee feedback into actionable insights, enhancing the overall experience.

Generative AI: Crafting Insights

Generative AI plays a pivotal role in Pisano's capabilities, especially in crafting content and generating surveys. Let's delve into specific examples:

Text Analytics Example 1: NPS Question

Let's consider a real-world scenario. Imagine a customer provides feedback through an NPS question related to their dining experience. The feedback includes mentions of the lack of main course options, limited choices, and cold food. With Pisano's text analytics, this feedback is automatically categorized into content groups such as "food and beverage" and "main courses," based on the feedback's context. The sentiment analysis identifies the customer's sentiment as negative. Additionally, a sentiment score is assigned according to the feedback left, offering a quantifiable measure of dissatisfaction. It also identifies customer journeys related to the product, helping to understand what aspects of the experience contributed to the positive feedback.

Text Analytics Example 2: Detecting Customer Dissatisfaction

Another instance involves a customer expressing dissatisfaction with the professionalism of a service. They note that the behavior lacks courtesy, which Pisano's text analytics promptly detects. The analysis highlights the customer's unhappiness and flags a potential churn risk, labeling the customer as a detractor. In response, you may manually assign this feedback, prioritize it as high, and add an internal note for further action.

Pisano AI Example 3: Role-Based Dashboard

In the context of a role-based dashboard, let's consider a scenario tailored to a branch manager in the banking industry. When this branch manager accesses their Pisano dashboard, they gain valuable insights into the branch's performance. These insights include the number of feedback received, the branch's CSAT score, and its NPS ranking among all branches. The dashboard will soon be providing visibility into customer dissatisfaction reasons, and business customers at risk of churning, all will be predicted by Pisano's AI. Armed with this information, the branch manager will be able to engage with customers proactively and initiate actions to retain them.

It sounds amazing, right?

Closing the Loop Seamlessly

Pisano ensures that feedback loops remain closed efficiently. Whether through manual or automated methods, it facilitates prompt and effective responses. With the support of generative AI, content categories can seamlessly integrate into responses, allowing for a flexible and multi-layered approach to issue resolution. Quick responses and personalized automated responses can be sent to customers, ensuring a harmonious closure of the feedback loop.

Pisano’s Product-Led, Customer-Driven Approach

Pisano's journey is one that's guided by the collective voice of its users, a testament to their unwavering commitment to a product-led, customer-driven approach. Regularly collecting feedback for product development, through ongoing collaboration and the assimilation of user insights into their evolving roadmap, Pisano doesn't just lead; it paves the way for transformative advancements in the AI-driven experience management industry. As we look to the future, it's clear that Pisano is not merely a participant but a vanguard, dedicated to enhancing and personalizing interactions on a global scale, shaping the very landscape of customer and employee experiences.

How Pisano Can Help You with AI-Driven Experience Management 

The real question is not "if" but "how." Pisano offers a pathway to harness the power of AI, elevate your experience management, and redefine your industry position. It's a revelation with the potential to transform your business.

Pisano is more than a tool; it embodies a mindset. The future is unfolding, influenced by the principles of Pisano.

Get Started on Your Experience Management Journey with Pisano Now

Unlock unparalleled and AI-driven insights across the customer journey in digital and offline touchpoints.


Emilia Sirin Komban

A versatile marketer with a unique ability to combine proactive strategies with real time market needs. A collaborative and creative communicator, adept at crafting compelling narratives. Dedicated to achieving results and driven by a passion for marketing and experience management.