SMS Integration

You can use Pisano to send your surveys as SMS to your customers, or to send text alerts within your organisation via Automated Jobs. Technically, there is no difference, the following applies to both.

• You do not need to be a Pisano user to receive Automated Jobs notifications, only phone number is required. 

SMS Service Provider

• To send an SMS, you can use the SMS Service Providers you have previously defined in Pisano or send your SMS campaign to an endpoint you have requested via API.
• Both methods can be used for Cloud or On-premise environments.
• All SMS transactions are sent to the SMS Service Provider one by one during the process.

1. Using the SMS Service Provider in Pisano

• • If the SMS provider API has already been developed, the service provider available in the Admin > Account Settings > SMS Provider menu is selected and the company's configuration is defined (eg. username/password).
  • If customer requests another SMS Provider (not included in Pisano), it may need additional planning and development.

2. Sending the SMS campaign to the customer end-point with the API

Settings are configured in the Admin > Account Settings > SMS Provider menu. There are several related options in Pisano.

• • Generic SMS Provider (REST service)

• • Generic with Body Auth (SOAP Service)

• • FTP SMS