Configuring Inbox Rules

What You Will Find Here

• Create Inbox Rules
• Configure badges and color highlighting
• Configure rule logic

How to Access

Navigation Path

Settings → Inbox Rules

What You Can Do Here

Create Inbox Rules

You can create rules that automatically categorize incoming feedback.

1. Open Inbox Rules.
2. Click Create Rule.
3. Enter a rule name.
4. Configure the rule conditions.
5. Save the rule.

Result

Incoming feedback matching the configured conditions is processed automatically.

Configure Badges and Color Highlighting

Rules can assign badges and apply color highlighting to matching feedback.

1. Select the desired Action Type.
2. Choose a badge or highlight color.
3. Save the rule.

Result

Matching feedback is displayed with the configured visual indicators.

Configure Rule Logic

Rules support multiple conditions to control when actions are applied.

1. Select the target question.
2. Choose an operator.
3. Enter or select the comparison value.
4. Add additional conditions if needed.
5. Save the rule.

Result

The rule evaluates incoming feedback using the configured logic.

Limits / Notes

• Multiple conditions can be added to a rule.
• Rules evaluate feedback based on the configured conditions.
• Visual indicators depend on the selected action type.

FAQs

Can a rule contain multiple conditions?

Yes. Rules support multiple conditions.

What actions can a rule perform?

Rules can assign badges and apply color highlighting.

When are Inbox Rules applied?

Rules are evaluated automatically when incoming feedback matches the configured conditions.