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Siyavash HeidariNov 16, 2022 12:50:58 PM< 1 min read

Case Study: BKT - Partnership to Boost Albania’s Most Prominent Financial Institution’s CX Efforts

Founded in 1925, Banka Kombëtare Tregtare (BKT) is both the largest and oldest bank in Albania. Having a consolidated capital structure and extensive and dynamic competitive advantages, the bank began a new phase of growth and sustained success. Being the oldest bank and the first provider of financial services in the country, BKT has the deep-rooted experience, in-depth local knowledge, solid corporate culture and a more innovative approach to support its vision.  

Going forward confidently on the path of sustainable growth, BKT continues to offer products, services and innovative solutions by adding value for a wide customer base through a robust platform of services with its 94 branches in both Albania and Kosovo.   

This case study describes how Pisano helped BKT Bank improve its Customer Satisfaction. 




Siyavash Heidari

Data-driven, strategic, and innovative digital marketer, experienced in developing and coordinating the online presence of brands across various channels and developing campaigns to increase traffic and drive revenue. Equipped with superior SEO and content marketing skills, organic and paid marketing strategies, and product marketing techniques.