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Stay Organized, Resolve Issues Faster Together

Keep track of employee & customer feedback and support requests easily from a central inbox. Assign, tag and collaborate with team members. Resolve issues faster and offer better experiences at every stage of the employee & customer journey.

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Enterprise Grade Issue Tracking Right Inside Your Experience Management Platform

Spend less time switching between tabs and more time helping customers. Answer questions, resolve requests and boost internal collaboration.

Assignment & Tagging

Easily route issues to teams and individuals to ensure the right people are on them. Organize tickets with tags and categories for fine-grained analysis to empower management to plan better and easily identify trends.

 

Team Collaboration

Foster a culture of collaboration within your teams. Use internal mentions, take notes and discuss solutions to customer requests. Get everyone on the same page and have all the context you need to solve issues faster.

Exports & Data Filters

Filter and prioritize issues depending on time, responses, customer journey stage, channel and more. Boost efficiency across your customer service and support organization. Export tickets to external software like MS Office and use your customer experience data in internal presentations, reports and dashboards.

Get Started on Your Experience Management Journey Now

Consult our experience management solution architects to learn more about how to get started.
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