Enterprise Grade Issue Tracking Right Inside Your Experience Management Platform
Spend less time switching between tabs and more time helping customers. Answer questions, resolve requests and boost internal collaboration.
Foster a culture of collaboration within your teams. Use internal mentions, take notes and discuss solutions to customer requests. Get everyone on the same page and have all the context you need to solve issues faster.
Exports & Data Filters
Filter and prioritize issues depending on time, responses, customer journey stage, channel and more. Boost efficiency across your customer service and support organization. Export tickets to external software like MS Office and use your customer experience data in internal presentations, reports and dashboards.