How to Operationalize Customer Experience Management

Companies that lead in customer experience are not just measuring NPS or CSAT. They're bringing experience data into their day-to-day operations to move key metrics that move their bottom-line. From marketing, sales to production they leverage the voice of the customer to make better decisions, provide better service and create more competitive products.

Join us on this panel of customer experience & digital transformation executives for senior-level perspectives and strategies on how to bridge operations with customer experience management.

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