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Elevate the Pilgrim Experience with Pisano

As Saudi Arabia strives to welcome millions of pilgrims with open arms, the Pilgrim Experience Program (PEP) aims to deliver an exceptional and fulfilling journey. Pisano, your Total Experience Management (TXM) platform, empowers you to gather valuable feedback, personalize experiences, and optimize operations across every stage of the pilgrimage.

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In Single Platform

Real-time Insights, Transformative Action

Across every pillar of Vision 2030, Pisano empowers you to break down silos and achieve real-time understanding. Gather feedback from all stakeholders – citizens, businesses, employees – instantly through our easy-to-use surveys, polls, and feedback channels.

Leverage the power of unified data and real-time analytics to identify critical areas for improvement, track progress, and measure impact across the entire project landscape. Don't settle for fragmented insights.

Unify your Vision 2030 journey with Pisano.



Elevate the Experience

Ensure Consistency and Uplift Across Diverse Backgrounds

Collect feedback throughout the journey (pre-arrival, during, post-departure) and identify areas for improvement. Leverage AI-powered sentiment analysis to understand pilgrim needs and tailor their experience based on language, religious practices, and desired level of guidance.

Ease the Operation

Peak Season Efficiency: Streamlining Logistics and Resource Optimization

Gain real-time operational insights into crowd movement, infrastructure performance, and resource utilization. Identify bottlenecks and address them proactively. Track key performance indicators (KPIs) like wait times and resource allocation to continuously improve efficiency.

Cater to Individual Needs

Targeted Surveys and Feedback Mechanisms

Fostering a sense of belonging and engagement among a large and diverse community can be challenging. How do you effectively gather feedback and address concerns?

Create targeted surveys and feedback mechanisms for residents and businesses. Understand their needs and concerns. Provide transparent communication and updates through Pisano's community engagement tools, building trust and fostering a sense of belonging.

Optimize Operational Efficiency

Real-time Insights Throughout the Journey

Managing a complex project like Qiddiya requires real-time insights to optimize operations and resource allocation. How do you stay ahead of potential issues and make data-driven decisions?

Get real-time insights from all experience touchpoints. Identify operational bottlenecks and areas for improvement. Track key performance indicators (KPIs) across departments and measure the impact of changes. Make data-driven decisions that ensure smooth operations and efficient resource allocation.

Measure and Track Overall Success

A Holistic Score Reflecting Collective Sentiments

How do you define and track KPIs that capture the success of the entire experience, not just individual aspects?

Develop a holistic TXM score that reflects the collective sentiment of all stakeholders. Track progress towards your overall experience goals and identify areas for improvement across the entire ecosystem.


Unlock the Power of Total Experience

From digital to brick-and-mortar you'll have anything you need to get closer to customers everywhere and create seamless customer journeys.


Deeper Customer Insights

Understand your visitors, residents, employees, and partners better than ever before.


Personalized Experiences

Create unique and memorable experiences that resonate with each individual.


Operational Efficiency

Make data-driven decisions that optimize operations and save resources.


Stronger Community Engagement

Build trust and foster a sense of belonging among all stakeholders.


Measurable Success

Track progress towards your TXM goals and demonstrate the impact of your initiatives.

An Introduction to Total Experience

Welcome to the first stop on your journey through Total Experience Management. No matter how complicated your business's feedback system is, we'll walk you through how to get the most accurate feedback from your customers and employees.

Keep Learning with ROXI

From customers to employees, we will walk through everything about collecting the right feedback to understanding the right touchpoints.

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More Than Just Cool Tech

Master the art and science of experience management. Learn from the leading industry professionals, access exclusive documents, guides, ebooks and more at Pisano Academy.

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100+ Businesses in more than 20 Countries Worldwide

Empower Your Vision 2030 Journey with Real-time Insights and Unified Action

Consult our experience management solution architects to  discover how Pisano can unlock the full potential of your goals.
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