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CSAT Calculator

Measure Satisfaction & Build Loyalty with CSAT

Customer Satisfaction Score (CSAT) is a simple yet powerful metric used to gauge customer happiness and satisfaction with your product, service, or interaction. Often measured through questions like “How satisfied are you with your experience?”, CSAT helps businesses understand how well they are meeting customer expectations. For more information, you can read What is CSAT article of Pisano Academy.

When to Use CSAT:

  • After a support ticket resolution to assess service effectiveness.
  • Following a product purchase to evaluate satisfaction with the buying process.
  • Periodically, to track overall customer satisfaction trends.

This calculator enables you to quickly determine your CSAT score by comparing the number of satisfied customers to the total number of respondents. Use this tool to gain insights into customer sentiment and make data-driven improvements to delight your audience.

Start calculating your CSAT today and see how satisfied your customers truly are.

Brief Instructions for Using the CSAT Calculator

  1. Collect responses from your CSAT survey (e.g., ratings of “satisfied” or above).
  2. Enter the total number of satisfied customers in the first field.
  3. Enter the total number of survey responses in the second field.
  4. Click the Calculate CSAT button to see your CSAT score as a percentage.

 

CSAT Calculator

CSAT Calculator

Your CSAT score will appear here.

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