CSAT Calculator
Measure Satisfaction & Build Loyalty with CSAT
Customer Satisfaction Score (CSAT) is a simple yet powerful metric used to gauge customer happiness and satisfaction with your product, service, or interaction. Often measured through questions like “How satisfied are you with your experience?”, CSAT helps businesses understand how well they are meeting customer expectations. For more information, you can read What is CSAT article of Pisano Academy.
When to Use CSAT:
- After a support ticket resolution to assess service effectiveness.
- Following a product purchase to evaluate satisfaction with the buying process.
- Periodically, to track overall customer satisfaction trends.
This calculator enables you to quickly determine your CSAT score by comparing the number of satisfied customers to the total number of respondents. Use this tool to gain insights into customer sentiment and make data-driven improvements to delight your audience.
Start calculating your CSAT today and see how satisfied your customers truly are.
Brief Instructions for Using the CSAT Calculator
- Collect responses from your CSAT survey (e.g., ratings of “satisfied” or above).
- Enter the total number of satisfied customers in the first field.
- Enter the total number of survey responses in the second field.
- Click the Calculate CSAT button to see your CSAT score as a percentage.
CSAT Calculator
Creating NPS Champions Around the World
Proud to spread the feedback-centric business culture worldwide by making businesses gain their superpower: Listening and understanding their customers and employees.
Explore Customers.png?width=300&name=NPS_hero%20(2).png)
Customers’ Choice for Voice of the Customer Platforms on Gartner Peer Insights™
Pisano met or exceeded the market average Overall Experience and market average User Interest and Adoption..png?width=300&name=Customers-Choice_LP_Badge%20(1).png)
A Leader in the Global Voice of the Customer Market
"Pisano provides a comprehensive VoC platform to gather, analyze, and interpret consumer feedback data that enables organizations to gain a deeper understanding of their consumers, resulting in better decision-making and increased customer satisfaction.''
-1.png?width=400&height=75&name=MicrosoftTeams-image%20(27)-1.png)
More Than Just A Cool Tech
Master Experience Management with Pisano Academy. Immerse yourself in the expertise of industry leaders and unlock the full potential of experience management. Access exclusive reports, guides, webinars, and more to become a true master in the field.