Platform Release Notes

17.12.2025

Integrations & Migration

Qualtrics Migration – Duplicate Key Handling
During Qualtrics flow migration, questions containing duplicate keys are now automatically skipped to prevent import errors and ensure data integrity.

Migration Task Auto Tagging
A new feature has been added to automatically tag migration tasks, helping teams track and manage migration-related activities more efficiently.

Question-Based & Feedback-Based Filtering for CES
Users can now filter Customer Effort Score (CES) results either by individual question or based on entire feedback sessions, enabling more precise analysis of effort-related insights.

Show Feedback Count on Top of Widgets
The total feedback count is now displayed on top of each widget in SmartDCC, available on both backend and frontend, providing users with instant visibility into feedback volume per widget.

12.11.2025

Feature Enhancements & Integrations

Reporting Limit Criteria Addition
Advanced score-based filtering has been added to all major chart types including Trend, Bar, Pie, Scatter, Heat Map, Tree Map, and Table. When NPS, CSAT, CES, Sentiment, or Weighted Score is selected as a measure, users can apply min/max thresholds to filter chart results accordingly. If multiple measures are selected, each is filtered and sorted independently based on its own score range or count.

Upload Logo Define Header & Description on Reports
Users can now upload their own logos and define header and desription into the report. This improves customization and branding for client-facing dashboards.

Gauge Chart Color Customization
We have added a new chart supporting color and split line. Gauge charts now support custom color selection for each range or threshold, enabling more visual flexibility.

Categorical Question Filtering
A new structure has been introduced for multiple-choice (categorical) questions, allowing all selected options—excluding the "default text" option—to dynamically populate the answer choices of the next question. This enhancement supports chained logic between questions, enabling more interactive and personalized survey flows.

Flow Language in Workflow Tasks
The language of the selected flow has been set in the related workflow. This ensures message content aligns with the language of the original feedback flow.

01.10.2025

Feature Enhancements & Integrations

ScoreBoard Measure Added to Card Chart
A new measure called ScoreBoard has been added to the Card Chart on both front-end and back-end.
This measure works with the same logic as in previous version: it ranks all branches based on positivity scores and highlights the position of the user's own branch. This provides users with a clearer benchmark of their branch's performance.

Configurable Character Limit for AI Text Analytics
The previous default of 30 characters for triggering AI text analysis has been replaced with a configurable minimum input field.
Account → Advanced Settings (visible when Advanced Text Analytics is enabled).

New Percentage Calculation for Charts
A new calculation method named "Category Percentage" has been introduced for Bar Charts. It normalizes percentages within each category, rather than across all data points.

Custom Validation for Multiple Numeric Fields
A new enhancement has been added to the Numeric Question type that allows for multiple input fields to be defined within a single question, without needing to create a new question type.

Improved Flow Filter Indexing Performance in Inbox
The performance of Flow-based filtering within the Inbox module has been significantly improved through backend indexing optimizations.

17.09.2025

Feature Enhancements & Integrations

2-Way SMS Integration
Integrated a 2-way SMS message provider and enabled support for SMS channel responses, improving communication loops through SMS.

Workflow Operator for Long Text Questions
A new operator has been added to workflows to handle long text question types, allowing advanced condition logic based on extended responses.

Sharing Inbox Action Log
A new task type has been added to workflows to send some feedback actions like archived, read, forwarded to another unit etc. logs.

03.09.2025

New Features & Enhancements

Filter Bar Snapping Issue
Resolved an issue where the filter bar did not properly snap to the page when scrolling or resizing. This ensures a smoother user experience when navigating long pages.

Report PDF Size Options
Improved PDF sizes for reports

Digest → Workflow Integration
Integrated Digest with the Workflow system to enable automatic workflow triggers based on digest events.

Multiple Content Categories per Feedback
It is now possible to assign more than one content category to a single feedback entry, allowing for more flexible and granular classification.

20.08.2025

New Features & Enhancements

Filter Improvement – Phase 2
Further refinements were made to the filtering experience, enhancing usability and accuracy when narrowing down data views.

New Menu Structure
A redesigned menu structure has been implemented for a more intuitive and organized user experience.

Content Categories Format in Feedback Export
Content category data now appears in a more structured format when exporting feedback, improving data clarity and usability in downstream systems.

Advanced Text Analytics Dashboard
Advanced Text Analytics Dashboard has been released.

09.07.2025

New Features & Enhancements

Reporting & Dashboard Enhancements

Data Label Improvements: Enhancements were made to improve the display and clarity of data labels across charts.

Min Chart Sizing on Dashboards: Minimum sizing rules were implemented to ensure better layout and visibility in dashboard charts.

Max-Min Value Support on Axis: Max-Min limit settings have been added to Bar and Trend charts to allow better data scaling.

New Measure on Tree Map 2: A new measurement metric has been introduced to Tree Map 2, expanding its analytical capabilities.

Improved Filtering Options: Updates were made to filtering functionalities for smoother and more precise report creation.

Data Integration & Workflow

CSV File Transfer to S3: A new task has been added to automate transferring CSV files to AWS S3 for external storage or processing.

Distribution Statistics Export: Users can now export detailed distribution statistics for further analysis.

Database Feedback Import (Workflow): Feedback entries can now be imported directly from a database as part of automated workflows.

StoreForce Integration on Workflow: For push report metric full integration with Storeforce and adaptive other system.

Organizational Data Structure

Location Hierarchy Update: A predefined state-level location hierarchy has been added to the unit definition module and geo map.

Localization

Settings Localization Enhancements: UI labels and user preferences in Settings have been improved with expanded localization support.

11.06.2025

New Features & Enhancements

New Chart Type – Star Chart: A Star Chart has been added on both back-end and front-end to support new data visualizations.

Gauge Chart Scaling: Min and Max value settings can now be applied to the Gauge Chart for better scaling control.

PDF Export for Dashboard: Dashboards can now be exported as PDF directly from the reporting module.

New Question Type – CES: A new CES (Customer Effort Score) question type and scoring logic has been introduced.

Storage Download Task: A new workflow task type called Storage Download allows downloading files directly from storage services.

Retry Option for Failed Workflows: A retry button is now available for tasks with failed status in the workflow interface.

Email Content: When using a custom email template, the first question and its options are now displayed directly in the email body.

Web-Widget Button Position: The position of the button in the web widget has been adjusted for better visibility and alignment.

Separated Reporting Views: Reporting has improved with a clear separation between question-based and feedback-based data views.
WCAG 2.2 Compatibility: The survey flow is now fully compliant with WCAG 2.2 standards to ensure improved accessibility for all users.

29.04.2025

New Features & Enhancements

Workflow Migration Task Type: A new task type has been introduced to support migration tasks within workflows.

Qualtrics Feedback Integration: Migration support added for feedback flow coming from Qualtrics as a feedback provider.

Retrospective Job Execution: "Forward to Another Unit" automated job can now be run retrospectively.

Automated Anonymization in Workflow: An automatic anonymization task can now be embedded directly into workflows for secure data handling.

Export Flows: Users can now export flows in both Word and PDF formats.

Advanced Text Analysis Module has been released.
Planner Module has been released.

11.03.2025

New Features & Improvements

Security: Front-end packages have been updated to address known security vulnerabilities.

Support Training: Training and documentation were shared with external support engineers.

Leo Updates:

Monthly automation added to grant 5 credits for Leo usage.

Documentation updates completed for December and January.

Additional improvements made in Leo item documentation.

Prompt Optimization: Fine-tuning applied to the model prompt structure for better performance.

Workflow Enhancements: New service and task creation processes implemented for Workflow.

Anonymization Service: Automatic anonymization based on customer schema is now available.

Performance Improvements: Refactoring completed to optimize memory usage for SMS/Email sharing processes.

Bug Fixes

Compare View: Fixed an issue where question titles did not display correctly in comparison mode.

Dropdown Search: Async dropdown pagination now works as expected in search results.

Channel Filter: Channel-based filtering now functions properly in all modules.

25.02.2025

Improvements & New Features

Reporting Enhancements:

Added support for the "timed_out" status in reporting.

A guide for throttle adjustments has been prepared.

CX Metrics now supports axis updates and displays hourly data in matrix charts.
Front-End & Infrastructure Updates: Front-end packages have been updated to resolve security vulnerabilities.

Content & Translation Support:

Content category checks for translation support have been added.

Unsubscribe email page language issues have been addressed.

Contact Data Handling: Contact unification through external_id has been implemented.

New Developments:

Back-end: Initial database models and migrations have been created.

Front-end: A new Planner Dashboard has been designed and developed.

Bug Fixes

Leo: Fixed an error occurring when Flow Analysis is selected.

Chatbot:

Resolved issue with invisible conversations.

Fixed chat rating not showing properly.

CX Metrics - Reporting 2025: Fixed bug where feedback count was missing when question and tag filters were selected.

CSAT: Fixed issue where positivity score was showing as null.

Browser Compatibility:

Scroll issue in Safari has been fixed.

Error Handling: Fixed TypeError: Cannot read properties of undefined (reading 'EN').

12.02.2025

New Features & Enhancements

Reporting Enhancements:

Added timeout functionality for reporting changes.
Improved accuracy for workflow task lookup.

Chart & Visualization Improvements:

Updated sentiment score axis range for bar charts.
Introduced a new geographic map visualization.

Web Service & API Enhancements:

Web service questions can now be used in the web feedback module.
Enhanced transactional data handling and built-in responses in the email sharing API.
Implemented a new file expiration policy for Pisano FileService.
Updated chatbot emojis to use the JSDelivr CDN for better performance.

Bug Fixes

Reporting Fixes:
- The Tag Group Filter now correctly works for account-level reporting.
- Users can now import feedback via V2 without issues.
Data & Response Type Fixes:
- Resolved unit and question option compare response type issue.
- Question filter now works properly in customer schema comparisons.
UI & Functionality Fixes:
- The graphic name edit shortcut is now functional.
- Fixed auto-scroll for the web widget channel.

29.01.2025

New Features & Enhancements

Default Enablement: Leo is now enabled by default for all admin users.
PDF Download: Added a "Download PDF" button for easier data retrieval.
SPSS Export: Feedback can now be exported in .SAV (SPSS) format.
Old Report Migration: Migration of legacy reports has begun.
Pre-Migration Checks: The system now verifies filters and permissions before data migration.
Trend Chart: Enhanced and optimized for better performance.
Bar Graph: Implemented new updates for improved visualization.
Word Cloud: Introduced a word cloud visualization feature.
Chart Controls: Added refresh and auto-size buttons for better usability.
Inbox Filter: Search functionality within content categories is now fully visible.
Digest Toggles: Defaulted to off for newly created users.
Auto Scroll: The interface now auto-scrolls after each answered question for a smoother experience.
Improved handling of "Unknown User" cases for assignees.
A campaign log is now generated whenever new feedback is submitted.
Properly manages empty values in customer schema fields.

Bug Fixes

Resolved errors related to "Between" operators in workflows.
Fixed duplication issues with automated job conditions.
Addressed workflow parameter inconsistencies.
Maxdiff Export: Fixed issues with add row and column functionality.
Shuffled Matrix Export: Resolved export issues for shuffled matrix questions.

15.01.2025

New Features & Enhancements

Contact Policy: Timestamp improvements for better tracking.
Channel Settings: Added a new channel setting to the node and moved link expiration to channel settings.
Import & Export: Developed templates for importing & exporting matrix-type questions.
Leo Visibility: Leo's visibility is now controlled via an environment variable.
Leo Dashboard: Updated the dashboard Leo card to open the Leo drawer.
Leo Roles & Permissions: Updated roles and permission structures for Leo.
Bulk Short Link Creation: Developed bulk short link creation for the SMS channel.
CX Metrics: Conducted load tests and developed a mixed bar and line chart for CX Metrics.
Data Visualization Improvements:
- Bar graph creation & editing.
- Table-to-graph conversion updates.
- Pie graph enhancements.
- Trend graph creation & editing.
- Matrix question types now support multiple-choice selection for rows.
Spanish (Latin America) Support: Added Spanish (Latin America) as a supported language.
Permission Modal: User search feature is now available in the permission modal.
Reporting Enhancements:
- New API URL added for reporting.
- Export & copy functionality implemented.
- Time zone arrangement improvements.
- Decimal place formatting adjustments.
- Additional filtering functions added.
Content & Data Export: Content categories now support multiple languages, with specific improvements for Turkish (TR).
Intelligent Tagging: Introduced a smarter tag selection structure.
Predefined Date Filters: Added a new predefined date filter option for easier navigation.
Dashboard Permissions: Updated filter structure permission settings.

Bug Fixes

Leo UI:
- Corrected missing punctuation in recommendations.
- The Leo button is now visible even if only history permissions are granted.
Workflow Editing: Users can now properly edit workflow schemas.
Email Sharing API: Resolved Base64 encoding issues.
Euromessage Requests & Responses: Fixed request and response handling issues.
Content Notes Display: Notes now fit properly on the screen.
Account Reporting: Adjustments to prevent unexpected increases in report data after updates.

24.12.2024

New Features & Enhancements

Reporting Enhancements: Optimized throttling for reporting post requests and migrated reporting to a new worker.
API & Endpoints: Introduced new and modified endpoints for reporting.
Heat Map Graph: Users can now create and edit heat maps.
Action Time UI: Frontend enhancements for better usability.
FTP-SFTP Passphrase: Security improvements for passphrase handling.
Technical Documentation: Updated web service question types and related documentation.
Leo Enhancements: Final refinements to tidy up remaining work.
Improved handling of empty rows in files.

Bug Fixes

Funnel Graph Export: Resolved export issues with funnel graphs.
Channel Statistics: Fixed inconsistencies in channel statistics across different users.
Workflow Date Operator: Corrected errors with the exact date operator in workflows.
Multiple Tagging on Feedbacks: Addressed issues with tagging multiple feedback entries.
Data Export: Fixed various data export errors.

12.12.2024

New Features & Enhancements

Result Optimization
Enhanced LEO's algorithms to deliver more precise and accurate results.
Backend Architecture Upgrades
Revamped LEO’s backend systems to improve scalability and ensure high reliability.
Widget Analysis Creation
Introduced backend functionality for widget analysis, providing deeper insights and analytics.
Conjoint Question Type Improvements
Improved usability and functionality of the conjoint question type, enhancing the overall survey experience.
Agreement Text Revision
Refined the agreement text in the Link Sharing modal for better clarity and accuracy.
LDAP Sync Installation
Added support for LDAP user synchronization during installation processes to simplify user management.
Admin Access to SMS Provider Details
Empowered admin users with detailed SMS provider information, increasing transparency and enabling better management.

Bug Fixes

Campaign Sending Combobox Issue
Resolved an issue where the campaign sending combobox failed to function properly.
Inbox Filters Loading Issue
Fixed a problem where inbox filters were not loading lists correctly.
LDAP Login Issues
Addressed login failures affecting LDAP-authenticated users.
Parent Data Reporting Issue
Corrected a bug that hindered reporting on parent data.
Negative Feedback Archiving Issue
Fixed an error that caused negative feedback escalations to be archived incorrectly.
Duplicate Link Channels
Removed duplicate link channels that appeared in some accounts, ensuring streamlined workflows.

Other Updates

Escalation Mail Arrangement
Improved escalation email settings for better notification management and streamlined delivery.
SMS Provider Encoding
Enhanced SMS provider encoding to better handle HTML entities and ensure accurate message delivery.
Translation Correction
Fixed incorrect translations related to text analysis masks to ensure better localization.

27.11.2024

Improvements & Enhancements

Campaign Workflow Enhancements
Updated campaign workflow task instances to include campaign batch and correlation_id for improved traceability.

Multiple Select Feature for Time Comparison
Developed a multiple select feature for time comparison in the front-end, allowing users to compare multiple time periods efficiently.

Refactoring for CATI List
Refactored the front-end for the CATI list to enhance performance and usability.

Front-End Security Enhancements
Updated front-end packages to address security vulnerabilities, ensuring a more secure and stable environment.

Voice GitHub Vulnerabilities Support
Provided support and mitigation for GitHub vulnerabilities related to the Voice system.

Stress Test Documentation
Created a detailed list of requests and documentation to support upcoming stress tests.

Improved Turkish Translation
Updated the Turkish translation for the warning message to ensure accuracy and clarity.

Bug Fixes

Email Automation Visibility Issue
Resolved an issue where the Email Automation menu was not visible in the Vision project.

API Response Format for Time Periods
Fixed a bug causing incorrect API response formats for graphic data with "Time Period Day" and "Time Period Month" selections.

Workflow Editing Error
Corrected an error that occurred when trying to edit passive workflows, ensuring smoother workflow management.

Time Accumulation Visibility Issues
Fixed visibility problems related to time accumulation, improving data display accuracy.

Anonymous Feedback Issue
Resolved an issue where creator_id prevented anonymous feedback, allowing better support for anonymous submissions.

07.11.2024

New Features Released

Survey Access Post-CATI Call
Enabled survey access immediately after receiving a CATI call start response, enhancing survey management capabilities.

Improvements & Enhancements

Eslint Upgrade and Security Enhancements
Migrated to Eslint V9 and updated front-end packages to address security vulnerabilities and improve code quality.
Model Optimization - Temperature Score
Fine-tuned model to update the temperature score for enhanced prediction accuracy.
Enhanced Dynamic Options
Improved functionality to hide/show options based on embedded data and previous answers for single and multiple-choice question types.

Bug Fixes

Workflow Selection Error
Fixed an issue where workflow selection was incorrect, providing more accurate workflow handling.
Workflow Save Issue
Resolved a problem preventing workflows from being saved correctly.
CSV Report Bug
Corrected an issue with CSV reporting to ensure accurate data export.
Secondary Communication ID Mismatch
Addressed a bug where secondary communications had differing creator IDs.
Web Widget Multiple Feedback Prevention
Improved Web Widget behavior to ensure it displays on exit and prevents multiple feedback submissions.
Data Sorting Accuracy
Resolved issues where ascending/descending sorting produced incorrect results.
Mobile Channel Quota
Fixed an issue causing mobile channel quotas to be non-functional.
Account Statistics Error
Corrected a 400 error encountered during page switching in account statistics.
Domain Prefix Issue
Fixed domain prefix handling issues for improved URL management.
Arabic Warning Translation
Resolved an issue with Arabic translations for required question warnings, ensuring accurate message displays.

24.10.2024

New Features & Enhancements

Indirect Channel Integration
Added support for reviews from indirect channels, including Google Maps, TrustPilot, and Glassdoor, enhancing our ability to collect feedback from diverse platforms.
User Assignment by External ID
Enhanced the user assignment feature by enabling re-runs using external ID, providing more flexibility in managing user-related operations.
Time Zone Configuration for Channels
Arranged the time zone settings for all channels, including the front-end (FE) components, ensuring accurate time zone alignment across the platform.

Bug Fixes

Workflow File Read Issue
Resolved an issue where workflows could not properly read files, ensuring smoother workflow execution.
Domain Prefix Issue
Fixed a bug related to domain prefix handling, improving the system’s capability to manage domain-specific requests.

17.10.2024

Improvements & Enhancements

Schema Type Update: Successfully updated schema types.
Front-End Security Updates: Updated front-end packages to address security vulnerabilities.
Sending Issues: Investigated and fixed some problems related to message sending.
Report Filter Options: Modified the report filtering options by changing the "yes" option.
LEO Dashboard Analysis: Improved the dashboard analysis functionality for better performance.
Data vs Structural Analysis: Implemented an option to compare data and structural analysis in reports.
Employee Experience Migration: Migrated the Employee Experience module to React Library.
User Deduplication: Implemented functionality to deduplicate and merge users based on their external user IDs.

Bug Fixes

Export Issues: Resolved various issues affecting data export functionality.
LDAP Parameters Issue: Fixed a problem where new LDAP parameters were not displayed when saved.
User Login Issues: Addressed login-related problems experienced by some users.
Accessible Channels (IVR): Fixed accessibility issues in IVR channels.
Masked Data in Export: Resolved an issue where masked data was visible in exports.
SSO Login Issues: Corrected an issue where users were passivated after logging in via SSO.