Creating Customized Links Without API Integration

The following steps should be followed for sending surveys via link:

1. Defining the link channel and connecting it to the relevant flow.
2. Obtaining the feedback link via the link channel:  Once the link channel is created and the survey is assigned, the "Publish" button will become active on the right side. By clicking on this button, you can access the feedback link as shown below. Customized parameters will be added to the end of this link to create the final feedback URL. 

3. The definition of custom (personal) fields within the flow and the addition of question keys corresponding to custom values (using short text and customer schema question types).

After pressing the Settings button for the Short Text or Customer Schema question you will define, write the question key in the 'Define Key' section from the menu on the left.

Creating the Customized Link

After determining the question keys described in the first step, you can start the process of sending the custom values corresponding to these questions.
The URL parameter named 'responses' is the base64-encoded version of a JSON-formatted array of objects.
Each object within the array has the following format:"

For each custom value you want to send, you should add these custom value objects to an array. After adding all objects, convert the resulting array to a string, and encode the string in base64 to obtain the 'responses' URL parameter.

Then, you can append this parameter to the end of the feedback link.

Below, you can find an example written in JavaScript for the above process:

When you follow the above steps, the hash you will obtain is as follows:
W3sicXVlc3Rpb24iOiJrdWxsYW5pY2lfaWQiLCJhbnN3ZXIiOiJJbnRlZ3JhdGlvbjAxIn1d
You can append this hash to the feedback URL along with the 'responses' parameter.

When the customer sends feedback through the above link, the responses and related custom fields are saved within Pisano.