When dealing with customer feedback, it is important to engage with your customers as soon as possible. Pisano’s Forward to Another Unit feature routes the customer queries/cases to the next best available person in the team.
The Pisano platform can automatically route feedback messages that need attention to the right teams; allowing even the smallest teams to manage large volumes of customer feedback effectively.
With smart routing in questionnaires, the right departments are alerted about the negative feedback received, enabling the relevant teams to reach out to these customers before they even leave the physical store or the website. The routing system assigns the next most available person in the team to the feedback; enabling the team member to engage with the customer as quick as possible.
This routing is also reflected in the reports where the CX teams are able to compare and analyze the performance of each customer-related department separately.
Go to Admin > Automated Jobs >
Select Forward to Another Unit on the action that will be triggered part.
