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PisanoSep 3, 2020 12:46:38 PM1 min read

You're Invited to Customer Experience Day 2020, Presented by Pisano Academy

In this day-long online event presented by Pisano Academy, we're going to celebrate innovative customer experience professionals and the customers that inspire us all to push the envelope in order to create exceptional experiences.

We're going to discuss customer experience success stories, digital transformation trends, real-world actionable tactics and share industry insights from 15 influential customer experience experts from around the world.

The stream will start at 9AM GMT with a welcome message from our CEO Ozkan Demir and will continue with our APAC, MENA, Turkey and Europe sessions back-to-back ending at 4:30PM GMT.

Without further ado, here's the full lineup of speakers for this special event!

09:00-10:30 GMT: APAC Panel - An Executive View into Digital Customer Experience

  • Nicholas Chee - Executive Director @UOB
  • Andrew Rickard - Regional Transformation @Chubb
  • Abeeda Haroon - Head of Customer Experience @FoodPanda
  • Mike Soylu - General Manager, Asia-Pacific @Pisano

11:00-12:30 GMT: MENA Panel - How to establish a Meta (Large) Scale Customer Experience Discipline in the Middle East

  • Olga Budieri - Senior Customer Experience Manager @Aramex International
  • Juan Vega - Senior Manager Retail Projects @Max Fashion / Landmark Group
  • Hatim Bawazir - Head of Customer Experience @The Ministry of Culture / KSA
  • İsmail Özenç, CCXP - CX Lead & Consultant @Maven Insights and Solutions

13:00-14:30 GMT: Turkey Panel - Customer Experience Perspectives from 4 CCXP’s in the International Arena

  • İsmail Özenç, CCXP - CX Lead & Consultant @Maven Insights and Solutions
  • Serkan Memişoğlu, CCXP - Director - Customer & Strategy Consulting @EY MENA Consulting
  • Gülsün Gün, CCXP - Customer Experience Professional @Dutch Cancer Society
  • Gökhan Kara, CCXP - CX Advisor @Pisano

15:00-16:30 GMT: Europe Panel - Leveraging Voice of Customer Insights in Successful Business Transformation

  • Veselin Petkov - International CX Leader @Raiffeisen Bank International
  • Daniel Ord - Founder & Director @OmniTouch International
  • Andreea Coca - CX and Digital Practice Lead @Kantar TNS Romania
  • Ozkan Demir - CEO @ Pisano

Make sure to register here to access the live-stream link and to get notifications about individual sessions as they happen. We look forward to celebrating CX Day with you soon 🎉