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Jun 15, 2020 12:10:00 PM< 1 min read

Leveraging Voice of Customer Insights in Successful Business Transformation

A solid voice of customer (VoC) program is paramount to a successful customer experience management strategy. Join our webinar with these European CX experts to learn all about what makes or breaks VoC initiatives. And how you can ensure the best return on investment (ROI) for your business.


  • CX measurement methodologies like NPS, CSAT and CES. How do they tie into the Voice of employee with eSAT and eNPS?
  • What's the most important aspect of a VoC program? Closing-the-loop (e.g. Inner loop / outer loop), continuous measurement or converting insights to actions
  • Correlation of operational metrics with experience metrics
  • Perspectives on the importance of training for the success of CX/EX projects


  • Veselin Petkov - International CX Leader @Raiffeisen Bank International
  • Daniel Ord - Founder & Director @OmniTouch International
  • Andreea Coca - CX and Digital Practice Lead @Kantar TNS Romania
  • Ozkan Demir - CEO @Pisano

    Watch Now On-Demand