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Sep 14, 2020 3:52:00 PM 1 min read

A Tactical Discussion on the Key Elements of a Successful CX Program

Join us our expert panelists from Singapore, Indonesia and Australia to discuss all things CX in the Asia-Pacific Region. From retail to hospitality, we dive deep into actionable industry-specific tactics and real-world examples of winning customer experience strategies.

Topics:

  • What to look for when building a CX team. What are some of the key roles?
  • What are the key metrics to use in CX measurement? Some emerging methodologies to keep an eye out for.
  • How to approach CX localization across ASEAN, Australia and New Zealand.
  • How to ensure a consistent customer experience across a large geography, multiple channels and touch-points.

Panelists:

  • Cara Walsh - Non-Executive Board Director @Cobble Hill Consulting
  • Maneesha Bhusal - Director, Head of Customer Experience @JD.ID
  • Irene Lim - Head, Customer Relations @Leading International Lodging Company
  • Dharani Malladi - Founder @Forward

Watch Now On-Demand


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