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Oct 16, 2020 10:10:00 AM< 1 min read

How to Establish a Meta (Large) Scale Customer Experience Discipline

Establishing large-scale customer experience programs is challenging. Join our expert panel session where we discuss how to ensuring consistent service levels and customer journeys across a wide range of countries, channels and touch-points.


  • How to ensure the best customer experience is being delivered across tens of countries
  • Core pillars of CX: strategy, customer insight, experience design, innovation, measurement, organizational adaptation and culture
  • How to understand and meet customer expectations during the COVID-19 period
  • How large-scale CX in the public sector works


  • Olga Budieri - Senior Customer Experience Manager @Aramex International
  • Juan Vega - Senior Manager Retail Projects @Max Fashion / Landmark Group
  • Hatim Bawazir - Head of Customer Experience @The Ministry of Culture / KSA
  • İsmail Özenç, CCXP - CX Lead & Consultant @Maven Insights and Solutions

    Watch Now On-Demand