Proud to Overserve Our Customers
Our support is structured for enterprises that require both speed and accuracy. Issues are handled with full context, clear ownership and an average resolution time of 9 hours with 24/7 availability.
Remove Trial and Error From Support
It creates friction when complex platforms are handled by people who are still figuring them out. Pisano’s support team is made up of experts who work with the platform every day and understand how it behaves across enterprise environments.
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Refuse to Start From Zero
Re-explaining a complex setup with every request wastes time and attention. Our support team already knows each customer’s configuration, usage history, and structure. Conversations continue from existing context instead of restarting, which removes repetition and shortens resolution time.
Don't Pay More for Real Support
Needing to pay more, upgrade plans, or justify urgency just to get help is not acceptable. At Pisano, customers receive the same level of attention and response without extra fees or special conditions.
End Silence After Submission
Uncertainty around issue status disrupts daily operations. Our support team acknowledges requests quickly and keeps customers informed until resolution with 24/7 availability and an average resolution time of 9 hours.
Demand Progress, Not Closure
Closing a request without improving how teams work leads to recurring problems. Our team explains in a way that allows customers to act independently next time to reduce future friction.
Fix It Once
Recurring issues create noise and distract teams from their priorities. Our support team looks for patterns and addresses the root cause early. This approach keeps operations stable over time.
Don't Get Stuck on Written Support
There is not always just one way to reach a solution. Our support team keeps written communication open always, but moves to other channels whenever they lead to faster results.
Fix Knowledge Gaps
Alongside regular platform training sessions, our support team organizes custom trainings shaped around actual account needs and support patterns. These sessions help teams gain confidence exactly where it is needed.
A Global VoC Pioneer Recognized by Gartner
Pisano is chosen among the top 12 players in the global market in Gartner's 2025 Magic Quadrant report.
Learn why Pisano would be the perfect VoC partner to team up with a trusted industry leader and elevate your customer experience.
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Customers’ Choice on Gartner Peer Insights™
Consistently surpassing the market average in Overall Experience and User Interest and Adoption.
An Emerging Innovator and Leader
And the most progressive vendor of the Global Market in SPARK Matrix: VOC Platform, 2023, 2024 and 2025*
* Quadrant’s SPARK Matrix is being utilized by Technology Vendors as a great tool to understand the dynamics of respective domain worldwide and Pisano is being recognized as one of the leaders against more than 20 global vendors since 2023.
