Enterprise Legal Forms
Order Form
Defines the commercial terms, scope of services, pricing, and subscription details agreed between Pisano and the customer.
General Terms of Service (GTS)
Outlines the core legal terms governing the use of Pisano’s platform, including rights, obligations, and limitations of liability.
NDA (Non Disclosure Agreement)
Sets out the confidentiality obligations that protect sensitive and proprietary information shared between the parties.
Data Processing Agreement (DPA)
Specifies how personal data is processed, protected, and governed in accordance with applicable data protection regulations.
Service Level Agreement (SLA)
Details Pisano’s service commitments, availability targets, support response times, and remedies.
Acceptable Use Policy (AUP)
Defines permitted and prohibited uses of the Pisano platform to ensure security, compliance, and responsible usage.
Accessibility VPAT
Documents Pisano’s conformance with recognized accessibility standards to support inclusive and compliant user experiences.
FAQ
No. All prices outlined in the proposal are exclusive of any applicable taxes. Taxes, duties, or governmental charges will be applied in accordance with local regulations and invoiced separately where applicable.
All professional and service-related fees are invoiced upon contract signing. These fees are one-time charges applicable only to the first subscription year.
Platform package license fees are billed on an annual basis. The subscription period begins on the contract signing date and continues for the agreed term.
No. Pisano platform package licenses include unlimited users, surveys, feedback responses, and dashboards within the scope of the licensed package.
The Pisano platform can be hosted in the customer’s preferred region. Pisano operates across multiple regions, including North America Europe, the Middle East, and APAC. The hosting region is selected based on the customer’s data residency, compliance, and operational requirements and is confirmed at the time of contracting.
Yes. The Customer will be assigned a dedicated Customer Success Account Manager who will serve as the primary point of contact throughout the entire subscription period.
CONTACT US
For legal, privacy, security, or compliance-related inquiries, contact us directly.Legal & Compliance Inquiries
For your legal and compliance related inquiries, contact us directly at info@pisano.com
Customer Support Requests
If you are an existing customer, you can submit and track requests through the Pisano Customer Portal.