Feedback details, regardless of the channel they come from, can be shared instantly and individually with other systems via Pisano Webhook configuration.
How to set up a Webhook Request?
- Go to Settings > Automated Jobs
- In the Automated Jobs page, define the task and select the action to be triggered after your flow as a Webhook Request.
- Specify the relevant Post and Token fields in the Triggered Job Details section, select the question and its answer to be triggered and then save the record.
- You can make the definitions using the interactive video.
When setting up a webhook request, what should be considered?"
- The called service must be available for use with a fixed token or via Basic Authorization as shown below. It is not possible to proceed by obtaining an instant token.
- The called service must be a JSON field REST API; SOAP services are not supported.
- The template section can be used to customize the JSON value to be sent to the service. If left blank, the responses to all questions in the survey are automatically forwarded. If it is desired to be forwarded in a special format like below, custom code can be written with Liquid Template (For example, obtaining the responses of specific questions in the survey or obtaining certain values from the responses, sending via different variables, etc.).
- If the "Question" and "Option/Regex" values are selected as below, triggering the webhook request based on the response condition of specific questions in the survey can be provided.
- Specific days and times can be selected for triggering the webhook request.
- If the webhook request fails, it will be retried 5 times.
