CX Day Connects Us All: A World United by Experience
Join CX leaders across continents that celebrated a year of milestones, memories, and discoveries.
Get inspired from 2025 CX Day webinars into a stage where insights spark new ideas, and conversations create a sense of connection that reaches across borders.
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Webinar Calendar
12:00 (CET)
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Stephane Sanchez APEC XM & Channel Performance Leader @ IPSOS |
CX Global Insights 2025: Driving Brand Advocacy and ROI in the Age of AI
Customer expectations are rising, and the role of Customer Experience (CX) in building brand advocacy has never been more critical. In this session, we explored the latest insights from Ipsos’ CX Global Insights 2025 study.
15:00 (CET)
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Eray Avcıoğlu CRM, Loyalty & Consumer @ COSNOVA BEAUTY |
Learning from Each Other: Cosnova's 2025 D2C CX Journey
Explore Cosnova Beauty's 2025 D2C CX milestones and learn how they will shape their approach in 2026.
12:00 (CET)
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Farah Aboul Hosn Patient Experience Lead for GCC & MENA |
Beyond KPIs: Unlocking the Power of KEIs
Explore the evolution from traditional performance metrics to human-centered experience indicators. The session features insights from Farah Aboul Hosn, Patient Experience Lead for GCC & MENA, as she guides us through a transformative approach to measuring what truly matters in customer experience.
12:00 (CET)
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Veselin Petkov International Customer Experience Leader @ RBI International |
The State of Customer Experience in 2025 – A Banking Perspective
Explore how Customer Experience is evolving from a peripheral function to a central driver of business; expanding into research and design, tackling executive buy-in, reinforcing the essentials of feedback, and embracing AI to shape the future.
15:00 (CET)
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Yasemin Koç Customer Experience Director @ Yapi Kredi Bank |
Learning from Each Other: Yapi Kredi Bank’s 2025 CX Journey
Explore Yapi Kredi Bank’s 2025 CX milestones and learn how they will shape their program in the next year.
Watch Webinar Sessions on Demand
Customer expectations are rising, and the role of Customer Experience (CX) in building brand advocacy has never been more critical. Join us as we explore the latest insights from Ipsos’ CX Global Insights 2025 study.
Explore Cosnova Beauty's 2025 D2C CX milestones and learn how they will shape their approach in the next year.
Let's explore the evolution from traditional performance metrics to human-centered experience indicators. The session features insights from Farah Aboul Hosn, Patient Experience Lead for GCC & MENA, as she guides us through a transformative approach to measuring what truly matters in customer experience.
Explore how Customer Experience is evolving from a peripheral function to a central driver of business; expanding into research and design, tackling executive buy-in, reinforcing the essentials of feedback, and embracing AI to shape the future.
Explore Yapi Kredi Bank’s 2025 CX milestones and learn how they will shape their program in the next year.
Meet Speakers Across Five Continents
