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Pisano vs Alterna CX

A True Delivery and Customer Success Culture

Experience the Distinction: Why Pisano Excels Over Alterna CX

Our unwavering commitment ensures that you never have to worry about failing deliveries, lengthy processes, or immature products. With Pisano, you can trust in our customer-centric approach, tailored solutions, and steadfast dedication to your success.

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Respect to Alterna CX team for the relationships and strong network they developed over the course of their professional consulting career. 

5 Reasons Why 20+ Brands Chose Pisano Over Alterna CX Only Last Year

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1. Customer Success – Including Service and Support

We know for a fact that the relationship does not scale due to the limitations of the product and the business model. We prioritize fostering growing relationships with our customers, ensuring satisfaction at every stage. With Alterna CX, limitations within their product and business model hinder scalability, leaving big organizations dissatisfied and longing for more. In contrast, Pisano offers a customer-centric, total experience management software platform designed to nurture and scale relationships effortlessly.

2. Integration & Deployment

When it comes to implementing a total experience management platform, time is of the essence. While Alterna CX may require years to fully integrate their platform, at Pisano, we understand the urgency and value of streamlined implementation. Don't just take our word for it – speak to Alterna CX's customers and discover the prolonged timeframes they encounter. In contrast, Pisano boasts a dedicated delivery team, ensuring efficient and timely implementation.

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3. Team Size and Qualification

When it comes to delivery and support, the strength of the engineering and tech talent behind it is crucial. It is well-known that Alterna CX is experiencing a loss in this area, making it less than ideal for a tech company seeking excellence. At Pisano, we recognize the significance of robust engineering and tech talent, which is why we have assembled a top-tier team dedicated to delivering cutting-edge solutions.

4. Continuous R&D on Pisano Platform

When it comes to propelling your customer experience to new heights, choosing a total experience management software platform with a strong focus on research and development (R&D) is paramount. At Pisano, we dedicate over 50% of our budget to R&D, showcasing our unwavering commitment to innovation. In fact, our R&D team alone surpasses the entire team of Alterna CX.

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5. Representing Turkey in more than 20 Countries

We have earned our place among the elite by delivering unparalleled customer-centric solutions that transcend borders. Pisano takes immense pride in being a prominent player in the global arena, competing with industry giants globally. With our expansive global reach, Pisano proudly represents Turkey in over 20 countries worldwide.

Discover How Pisano competes with other global providers.

Evaluation & Contracting

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pisano likes evolation

Evaluation & Contracting

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qualtrics dislike evaluation

Integration & Deployment

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pisano likes integration

Integration & Deployment

XM_BIG

qualtrics dislike integration

Service & Support

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pisano likes service support

Service & Support

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qualtrics dislike support

Product Capabilities

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pisano likes product

Product Capabilities

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qualtrics dislike product

Scores Under Detailed View

Pisano

Medallia

Overall Capability Score
Support for B2B
4.5 🏆
4.5
Support for B2C
4.8
4.8
Enabling Large Business
4.6
4.6
Support for B2B2C
4.7 🏆
4.6
Enabling Digital
4.7 🏆
4.5
Enabling On-site
4.7 🏆
4.6
Data Collection
4.9 🏆
4.6
Analysis and Insight
4.6 🏆
4.5
Enabling Customer Service
4.7
4.7
Enabling Sales
4.6 🏆
4.3
Enabling Marketing
4.7 🏆
4.3
Evaluation and Contracting
Pricing Flexibility
4.8 🏆
4.3
Ability to Understand Needs
4.8
4.8
Integration & Deployment
Ease of Deployment
4.8 🏆
4.6
Quality of End-User Training
4.8 🏆
4.6
Ease of Integration using Standard APIs and Tools
4.8 🏆
4.3
Availability of 3rd-Party Resources
4.7 🏆
4.5
Service & Support
Timelines of Vendor Response
4.9
4.9
Quality of Technical Support
4.8
4.8
Quality of Peer User Community
4.7 🏆
4.5

Don't Take Our Word for It

Please unlock the Truth:   Listen to Their Customers. 

 

Leaders from Every Industry Choose Pisano

Banking


Insurance


Telecom & Services


Hospitality


Retail

Would you like to learn why 20+ brands chose Pisano over Alterna CX only last year?