Feeding the Business Ecosystem with Experience-Driven Insights

The Pisano Unified XM platform is a key player in the Mitel partner ecosystem, enabling feedback from all touchpoints to be collected, analyzed and acted upon to strengthen customer loyalty.

What is Experience Management?

Every time a customer interacts with your business—whether they visit your store, use your website, or talk to your support team—they form an opinion about a brand.

Experience Management (XM) is about listening to customers, understanding their needs, and making improvements so they stay happy and loyal.

Instead of guessing why customers stay or leave, XM helps businesses make informed decisions to create better experiences.

Why Managing Experiences is Essential?

Customers today have more choices than ever. A single bad experience can push them to a competitor.

On the other hand, businesses that listen and improve based on customer feedback build trust, gain loyalty, and grow faster.

Without an experience management system, businesses risk losing customers without knowing why. XM helps prevent that by turning customer feedback into real improvements.

How Pisano Helps You Improve Customer Experience

Collect Feedback in Real Time

With Pisano's easy to create & distribute surveys and feedback capture mechanisms, customers can share their thoughts through QR codes, website surveys, emails, mobile apps, third-party review platforms, and more in real-time.

Analyze Feedback Data to Make the Right Improvements

Pisano helps businesses analyze feedback data with advanced analytic tools to track important experience metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) and create detailed reports with pinpoint insights.

Make Decisions Based on Your Customers' Expectations

Pisano helps businesses respond quickly to customer concerns, ensuring that feedback reaches the right teams to be addressed. Turning complaints into solutions prevents the same issues from recurring, while continuous improvements in service, support, and operations help keep customers satisfied and loyal.

Stronger Employee Experience for Satisfied Customers

Pisano also helps businesses measure and manage employee satisfaction, ensuring that workplace improvements lead to a more productive and positive work environment. When employees feel valued, they provide better service, which directly impacts customer satisfaction.

Why Businesses Choose Pisano

No Limits, No Surprises

Pisano removes common barriers to starting an experience management program. There are no limits on surveys, users, or feedback, making it easy for businesses of any size to begin collecting and acting on customer opinions. With a flexible pricing model with no unexpected extra costs, businesses can start and scale as they grow.

Rapid Deployment

Pisano provides a proven methodology that empowers businesses to go live rapidly with fully automated and streamlined onboarding. Businesses can choose deployment options that fit their needs. Built-in integrations allow Pisano to connect smoothly with essential business tools.

Easy to Use, For Everyone

Pisano is designed to be simple and intuitive, so teams can start using it without the need for complex training. With an easy-to-use interface, all the units of the businesses can quickly adopt the platform, ensuring that customer feedback becomes an active part of their improvement strategy.

Innovative DNA

Pisano users always get access to the latest cutting-edge features in Experience Management first, from innovations like Leo, the Generative AI assistant, to AI-powered text analytics, along with many other advanced tools designed to keep them ahead in delivering exceptional customer experiences.

Get Started on Your Experience Management Journey Now

Consult our experience management solution architects to learn more about how to get started.

Don't Take Our Word For It

The best way to really understand the actual performance of a product or a company is to listen to the voice of customers. See what our customers tell about Pisano.

Bizim Toptan

See how Bizim Toptan gained precise insights across online and in-store channels for improved B2B and B2C interactions.

Pluxee (Sodexo)

Learn how Sodexo harnessed Pisano's creativity to optimize customer experiences, seamlessly addressing needs at every stage of their journey.

Turkiye Is Bank

Explore how Is Bank streamlined collaboration across diverse teams to establish a cohesive feedback framework using Pisano.

QNB Bank

Witness the impact of Pisano on QNB Bank's customer experience – easy deployment, responsive team, and seamless collaboration.

Aktif Bank

Discover how Aktif Bank, in collaboration with Pisano, revamped its corporate culture, prioritizing seamless customer journeys.

Yapi Kredi Bank

Discover how Pisano's omnichannel XM approach and agility helped Yapı Kredi to gain real-time insights into customer sentiments and needs.

QNB Sigorta

Discover how QNB Sigorta began collecting real-time feedback and customized their customer journey using Pisano platform, going live in under a month.

Apaz Group

Learn how APAZ Group, a leader in the restaurant and food industry, uses Pisano to capture real-time customer feedback and drive improvements in their customer experience.