What is Experience Management?
Every time a customer interacts with your business—whether they visit your store, use your website, or talk to your support team—they form an opinion about a brand.
Experience Management (XM) is about listening to customers, understanding their needs, and making improvements so they stay happy and loyal.
Instead of guessing why customers stay or leave, XM helps businesses make informed decisions to create better experiences.
Why Managing Experiences is Essential?
Customers today have more choices than ever. A single bad experience can push them to a competitor.
On the other hand, businesses that listen and improve based on customer feedback build trust, gain loyalty, and grow faster.
Without an experience management system, businesses risk losing customers without knowing why. XM helps prevent that by turning customer feedback into real improvements.
How Pisano Helps You Improve Customer Experience
Analyze Feedback Data to Make the Right Improvements
Pisano helps businesses analyze feedback data with advanced analytic tools to track important experience metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) and create detailed reports with pinpoint insights.

Make Decisions Based on Your Customers' Expectations
Pisano helps businesses respond quickly to customer concerns, ensuring that feedback reaches the right teams to be addressed. Turning complaints into solutions prevents the same issues from recurring, while continuous improvements in service, support, and operations help keep customers satisfied and loyal.

Stronger Employee Experience for Satisfied Customers
Pisano also helps businesses measure and manage employee satisfaction, ensuring that workplace improvements lead to a more productive and positive work environment. When employees feel valued, they provide better service, which directly impacts customer satisfaction.
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Why Businesses Choose Pisano
No Limits, No Surprises
Pisano removes common barriers to starting an experience management program. There are no limits on surveys, users, or feedback, making it easy for businesses of any size to begin collecting and acting on customer opinions. With a flexible pricing model with no unexpected extra costs, businesses can start and scale as they grow.

Easy to Use, For Everyone
Pisano is designed to be simple and intuitive, so teams can start using it without the need for complex training. With an easy-to-use interface, all the units of the businesses can quickly adopt the platform, ensuring that customer feedback becomes an active part of their improvement strategy.

Innovative DNA
Pisano users always get access to the latest cutting-edge features in Experience Management first, from innovations like Leo, the Generative AI assistant, to AI-powered text analytics, along with many other advanced tools designed to keep them ahead in delivering exceptional customer experiences.
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Don't Take Our Word For It
The best way to really understand the actual performance of a product or a company is to listen to the voice of customers. See what our customers tell about Pisano.
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See how Bizim Toptan gained precise insights across online and in-store channels for improved B2B and B2C interactions.
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Learn how Sodexo harnessed Pisano's creativity to optimize customer experiences, seamlessly addressing needs at every stage of their journey.
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Explore how Is Bank streamlined collaboration across diverse teams to establish a cohesive feedback framework using Pisano.
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Witness the impact of Pisano on QNB Bank's customer experience – easy deployment, responsive team, and seamless collaboration.
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Discover how Aktif Bank, in collaboration with Pisano, revamped its corporate culture, prioritizing seamless customer journeys.

Discover how Pisano's omnichannel XM approach and agility helped Yapı Kredi to gain real-time insights into customer sentiments and needs.

Discover how QNB Sigorta began collecting real-time feedback and customized their customer journey using Pisano platform, going live in under a month.

Learn how APAZ Group, a leader in the restaurant and food industry, uses Pisano to capture real-time customer feedback and drive improvements in their customer experience.
Customers’ Choice for Voice of the Customer Platforms on Gartner Peer Insights™
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