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Oct 20, 2020 3:59:00 PM< 1 min read

Customer Experience Trends to Watch in 2021

Customer journeys and consumer behaviors are constantly evolving. In order to stay competitive, brands need to stay on top of customer expectations and trends. They need to ensure they use data and technology as well as the right methodologies to provide exceptional experiences, that customers expect.

In our first Asia-Pacific Customer Experience Meetup webinar of 2021, we explore upcoming Customer Experience trends to look out for so that you can stay ahead of the curve!


  • Current customer experience leaders & laggards
  • How not to have "Too many cooks in the kitchen" regarding CX transformation
  • How businesses are becoming more proactive with their customer communications
  • Up and coming methodologies for CX measurement
  • Trends in customer loyalty and consumer behaviour
  • Leveraging technology and data to personalize the customer experience


  • Bi Ying Wong - VP, Voice of Customer @Lazada Singapore
  • Francis Goh, CCXP - Founder @Hehsed Consulting
  • Friska Wirya - Principal @Fresh by Friska

  • Watch Now On-Demand