How To Categorize Feedback Based on Customer Responses?

With Pisano’s automated tagging feature, you can easily categorize customer feedback.

With auto-tagging, it helps you group quickly according to the responses. You can create easier reports for tagged feedbacks and easily provide the insight you want to achieve without manual effort.

Automated tagging instantly groups the customer feedback based on the responses they have given to the flows. This way, without a manual effort, Pisano enables you to create your reports on the dashboard.

Automated tagging enables you to take faster action during an urgent customer case or for important customer feedback. For example, you can group your customers with low CSAT score or NPS as 'At-risk customer'.

With Pisano automated assignment feature you can instantly direct these feedback either to your call centre or to the responsible department and enable them to take the necessary action.